Edwin Rodriguez Rosales
San Pablo,CA
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
T-Mobile
Oakland, CA
11.2022 - Current
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Executed merchandising strategies to support store sales growth.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Mobile Expert
T-Mobile
Vallejo, CA
06.2021 - 10.2022
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Presented products and services to prospective and existing customers to meet client needs.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
Telephone Tech Support
Westamerica Bancorporation
Fairfield, CA
08.2018 - 03.2020
- Answered phone calls with regards to Online Banking issues.
- Helped customers reset passwords and troubleshoot system issues.
- Worked with other departments such as Customer Service, Loans, as well as local bank branches to answer any and all questions regarding customer accounts.
- Learned and established relationships with high volume clients to maintain ongoing business relationships.
- Troubleshooting Bill Pay services to ensure all customer needs are met in a timely manner.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Assistant Store Manager
Ross Stores Inc.
Vallejo, CA
03.2014 - 07.2018
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assessed, optimized and elevated operations to target current and expected demands.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education
Bachelor of Arts - Cinema
San Francisco State University
San Francisco, CA06.2011
Associate of Arts - Liberal Arts
Contra Costa College
San Pablo, CA05.2009
Skills
- Workforce Management
- Merchandising
- Sales Techniques
- Sales Tracking
- Staff Training and Development
- Inventory Tracking and Consolidation
- Customer Retention and Outreach
- Issue Resolution
- Human Resources training
Timeline
Retail Store Manager
T-Mobile
11.2022 - Current
Mobile Expert
T-Mobile
06.2021 - 10.2022
Telephone Tech Support
Westamerica Bancorporation
08.2018 - 03.2020
Assistant Store Manager
Ross Stores Inc.
03.2014 - 07.2018
Bachelor of Arts - Cinema
San Francisco State University
Associate of Arts - Liberal Arts
Contra Costa College
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