Summary
Overview
Work History
Education
Skills
References
Timeline
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Edwin Ruiz

The Bronx,NY

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.

Overview

10
10
years of professional experience

Work History

Administrative Assistant /Front Desk Receptionist

ACMH
The Bronx , NY
08.2022 - 05.2024
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Inventoried and ordered supplies for office.

Front Desk Receptionist

Caprice Management
Manhattan, NY
01.2020 - 01.2022
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.

Front Desk Receptionist

NIDC
Bronx, NY
03.2014 - 11.2019
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Coordinated travel arrangements for employees and visitors when required.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Education

High School Diploma -

Bronx Community College of The City University of New York
The Bronx, NY
01-2015

Skills

  • Appointment Scheduling
  • Mail handling
  • Research
  • Reception oversight
  • Office Administration
  • Report Writing
  • Filing
  • Meeting planning
  • Scheduling
  • Clerical Support
  • Calendar Management
  • Inventory supplies
  • Microsoft Outlook
  • Prioritization
  • Client Relations
  • Microsoft PowerPoint

References

References available upon request.

Timeline

Administrative Assistant /Front Desk Receptionist

ACMH
08.2022 - 05.2024

Front Desk Receptionist

Caprice Management
01.2020 - 01.2022

Front Desk Receptionist

NIDC
03.2014 - 11.2019

High School Diploma -

Bronx Community College of The City University of New York

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Edwin Ruiz