Edwin Ruiz
The Bronx,NY
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Overview
10
10
years of professional experience
Work History
Administrative Assistant /Front Desk Receptionist
ACMH
The Bronx , NY
08.2022 - 05.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Inventoried and ordered supplies for office.
Front Desk Receptionist
Caprice Management
Manhattan, NY
01.2020 - 01.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Front Desk Receptionist
NIDC
Bronx, NY
03.2014 - 11.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Coordinated travel arrangements for employees and visitors when required.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
High School Diploma -
Bronx Community College of The City University of New York
The Bronx, NY01-2015
Skills
- Appointment Scheduling
- Mail handling
- Research
- Reception oversight
- Office Administration
- Report Writing
- Filing
- Meeting planning
- Scheduling
- Clerical Support
- Calendar Management
- Inventory supplies
- Microsoft Outlook
- Prioritization
- Client Relations
- Microsoft PowerPoint
References
References available upon request.
Timeline
Administrative Assistant /Front Desk Receptionist
ACMH
08.2022 - 05.2024
Front Desk Receptionist
Caprice Management
01.2020 - 01.2022
Front Desk Receptionist
NIDC
03.2014 - 11.2019
High School Diploma -
Bronx Community College of The City University of New York
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