Summary
Overview
Work History
Education
Skills
Timeline
Manager

Edwin Rust

Catonsville,MD

Summary

Dynamic manager with a proven track record at Three Bears LLC, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and innovative problem-solving. Skilled in budget control and staff development, achieving operational efficiency while fostering a motivated workforce. Committed to delivering high-quality service and optimizing performance.

Overview

26
26
years of professional experience

Work History

Manager

Three Bears LLC
11.2006 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Technician

Premier Lifts
01.2010 - 03.2013
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Delivery Driver

Fedex
10.2004 - 08.2007
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Contributed to environmental sustainability by following eco-friendly driving practices.
  • Maintained clean and safe vehicle, contributing to positive image of company.

Deli Manager

Lucky's
10.1998 - 10.2004
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Inventoried food products and associated materials on weekly basis.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
  • Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
  • Developed pricing strategies to maximize profits while maintaining customer satisfaction.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
  • Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
  • Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
  • Analyzed sales data to identify trends and adjust product offerings accordingly, boosting overall sales.

Education

Help Desk - IT

Lincoln Technical Institute
Columbia, MD
11.2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Relationship building
  • Cross-functional teamwork
  • Project planning
  • Staff development
  • Shift scheduling
  • Customer relationship management (CRM)
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Workforce management
  • Product management
  • Budget control
  • Business planning
  • Financial management
  • Coaching and mentoring
  • Work prioritization

Timeline

Technician

Premier Lifts
01.2010 - 03.2013

Manager

Three Bears LLC
11.2006 - Current

Delivery Driver

Fedex
10.2004 - 08.2007

Deli Manager

Lucky's
10.1998 - 10.2004

Help Desk - IT

Lincoln Technical Institute

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Edwin Rust