Summary
Overview
Work History
Skills
Languages
Timeline
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Edwin Salgado

Tustin,California

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Professional Sports Authenticator
06.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.

Wireless Sales Associate

Wireless Advocates
09.2020 - 12.2022
  • Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
  • Assisted customers in troubleshooting technical issues.
  • Streamlined the activation process for new devices, ensuring a smooth experience for customers while increasing efficiency.

Banquet Server

Hotel Irvine
10.2018 - 03.2020
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Skills

  • Customer Service
  • Problem Resolution
  • Technical Support
  • Product Education
  • First Call Resolution
  • Data Entry

Languages

English
Spanish

Timeline

Customer Care Representative

Professional Sports Authenticator
06.2022 - Current

Wireless Sales Associate

Wireless Advocates
09.2020 - 12.2022

Banquet Server

Hotel Irvine
10.2018 - 03.2020

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Edwin Salgado