Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Affiliations
Certification
Languages
References
Timeline
Generic

Edwin Serrano

Hawthorn Woods,IL

Summary

Dedicated and accomplished high school graduate with a GPA of 3.9 and a strong background in leadership and teamwork, currently pursuing a career as a UPS Field Service Engineer. Experienced in conducting preventive maintenance and routine inspections to ensure system reliability, with a proven ability to diagnose and repair UPS equipment failures to minimize downtime. Skilled in providing technical support and training to customers on UPS operations and best practices. Adept at maintaining detailed records of service calls, collaborating with cross-functional teams to resolve complex issues, and ensuring compliance with safety standards. A certified lifeguard with American Red Cross training, I am experienced in providing first aid and ensuring safety in aquatic environments. As a mentor and assistant swim coach, I foster confidence and skill in young swimmers while balancing academics, sports, and work responsibilities. Recognized for academic and athletic excellence, including serving as a varsity swim captain and IHSA state qualifier, I am committed to community service and teamwork.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Field Service Engineer

Quality uptime service
Chicago, IL
01.2024 - Current
  • Conducted preventive maintenance and routine inspections to ensure system reliability.
  • Diagnosed and repaired UPS equipment failures, providing timely solutions to minimize downtime.
  • Delivered technical support and training to customers on UPS operations and best practices.
  • Maintained detailed records of service calls, repairs, and equipment performance.
  • Collaborated with cross-functional teams to resolve complex technical issues and enhance service efficiency.
  • Ensured compliance with safety standards and company policies during all service activities.
  • Trained in various different UPS units, varying from manufacturer.

Cashier

Whole Food Market
Vernon Hills, IL
11.2023 - 12.2023
  • Provided exceptional customer service by greeting customers warmly and assisting them with their purchases.
  • Accurately processed transactions using point-of-sale (POS) systems, ensuring efficient and smooth checkout experiences.
  • Handled cash, credit, and electronic payments, maintaining accuracy in financial transactions and balancing cash drawers.
  • Educated customers on products, promotions, and store policies, enhancing their shopping experience.
  • Maintained a clean and organized checkout area, ensuring compliance with health and safety standards.
  • Collaborated with team members to support store operations, including restocking shelves and assisting with inventory management.
  • Resolved customer inquiries and concerns promptly, fostering positive customer relationships.

Supervisor & Swim Coach

Lifetime
Lake zurich, IL
04.2023 - 11.2023
  • Led and managed team effectively
  • Directed and coordinated team efforts to attain collective goals
  • Motivated team members through strong leadership
  • Foster a positive work environment and drive overall success.
  • Demonstrated exceptional team building skills and collaborated effectively in a team.
  • Maintained constant vigilance on swimmers to detect and swiftly respond to any emergency situations.
  • Trained individuals to unlock aquatic potential and become confident, skillful swimmers through expert guidance and relentless encouragement.

Education

High School Diploma -

Mundelein High School
Mundelein, IL
05.2023

Skills

  • Mundelein Mustang Swim Club (Senior two group 2018-2022)
  • Patriot Aquatic Swim Club (2022-2023)
  • CPR: Adult, Child, Infant & AED (BLS)
  • Schematic reading
  • Maintenance and repair
  • On-Site Support
  • Customer Service
  • Calibration
  • Preventive Maintenance
  • Mechanical Troubleshooting
  • Customer Service Management
  • Safety meetings
  • Safety Planning
  • Time management
  • Teamwork

Awards

  • MHS Varsity Boys Swimming & Diving
  • MHS Varsity Award (2019- present)
  • NSC All-Academic for outstanding athletic-academic
  • MHS Varsity Swim Captain
  • IHSA State Qualifier
  • IHSA State Finalist

Volunteer Experience

  • Feed my Starving Children
  • Lake County Forest Preserve Restoration

Affiliations

● MHS Varsity Boys Swimming & Diving

● MHS Varsity Award (2019- present)

● NSC All-Academic for outstanding athletic-academic

● MHS Varsity Swim Captain

● IHSA State Qualifier

● IHSA State Finalist

Certification

  • OSHA Certified
  • NFPA 70E Certified
  • Security Training
  • Basic Circuits
  • Electricity Fundamentals
  • Circuit Components
  • Multimeter Certification

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Field Service Engineer

Quality uptime service
01.2024 - Current

Cashier

Whole Food Market
11.2023 - 12.2023

Supervisor & Swim Coach

Lifetime
04.2023 - 11.2023

High School Diploma -

Mundelein High School

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Edwin Serrano