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Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures. Expert Operator experienced in server monitoring, troubleshooting and technical support. Installs updates, checks permissions and verifies operational details. Detail-oriented and systematic with organized approach and positive attitude.

 Professional with strong experience in computer systems and data management. Skilled in operating and maintaining computer hardware and software, troubleshooting technical issues, and ensuring smooth workflow. Known for team collaboration and adapting to changing needs while consistently achieving results. Strong problem-solving abilities, attention to detail, and effective communication skills highly valued by employers. 

As an experienced Senior Computer Operator with over a decade of experience in the IT field, I have developed a vast amount of experience resolving technical problems and providing solutions. I have improved the University of Guam (UOG) customer satisfaction by optimizing IT operational response time for service. As a leader of the UOG Helpdesk team, my team has received multiple praises and customer satisfaction across UOG. I provide clear and oral documentation and can relay information to any audience in an understandable way. I have led numerous projects with the different technical teams of the Office of Information Technology. With several years of specialized experience, I have developed expertise in the following areas: Diagnosing and resolving complex computer hardware and software issues in response to customer-reported incidents. Assisted in analyzing user requirements and provided alternative system approaches to address automation problems effectively. I have also gained experience working with servers and setting up multiple servers and VM servers ranging from active directories to SQL servers and application servers. In addition, I am CompTIA Security + Certified; while setting up these servers, I also secure them by setting up proper security measures. While an IT personnel on the Civilian side, I am also in the United States Army, serving as a team leader. My leadership qualities and experience working with military personnel regarding the role of technology as my Unit comes to me for technical advice due to my background. I will be a great asset to your team if given a chance.

Edwin Simmons

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Senior Computer Operator

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Associate of Science - Computer Programming

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Senior Computer Operator

Associate of Science - Computer Programming

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