Edwin Sneed
Edmond,OK
Summary
Experienced Supervisor with over 15 years of experience performing a range of roles within hectic environment. Effective in induction, training, motivation and coordination of cross-functional teams. Punctual, reliable and friendly as well as adaptable, patient and effective within high-pressure environments.
Overview
8
8
years of professional experience
Work History
Team Leader
Aerotek
02.2023 - Current
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Led employee relations through effective communication, coaching, training, and development.
- Worked different stations to provide optimal coverage and meet production goals.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Night Shift Supervisor /Trainer
US Foods
10.2022 - 01.2023
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Target - Inbound Team Lead
Target
05.2020 - 08.2022
- Managed performance reviews for 40 plus employees, analyzing individual employee achievements and overall trends in workforce execution metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections
- Unloaded, sorted and stored incoming merchandise
- Managed inbound receiving departments
- Responded proactively and positively to rapid change
Senior Director of Operations and Logistics
Ivory Rae Designs
09.2023 - Current
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided cost-effective technical solutions.
- Engaged with design team to mitigate health and safety risks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Process Assistant
Amazon
09.2016 - 09.2019
- Supervised warehouse operations, including shipping and receiving, distribution, and workplace safety
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies
- Checked packages and merchandise for damage and quickly notified vendors to request replacements
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Delivery Driver/Lead Installer
Lorenz Appliance
10.2015 - 08.2016
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
- Disassembled, repaired and reassembled equipment in good working order
- Coordinated logistics of installations, including materials purchasing, documentation and testing
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Science - Clinical Massage Therapy
The Soma Institute, The National School of Clinical Massage Therapy
Chicago, IL03.2020
Bachelor of Arts - Education/Sociology
Concordia University Chicago
River Forest, IL05.2007
Skills
- Customer Service
- Problem Resolution
- Business Operations
- Project Organization
- Order picking and processing
- Assembly and production
- Warehouse management systems
- Quality checks
- Loading and unloading
- Forklift operations
- Exceptional time management skills
- Key holder experience
Timeline
Senior Director of Operations and Logistics
Ivory Rae Designs
09.2023 - Current
Team Leader
Aerotek
02.2023 - Current
Night Shift Supervisor /Trainer
US Foods
10.2022 - 01.2023
Target - Inbound Team Lead
Target
05.2020 - 08.2022
Process Assistant
Amazon
09.2016 - 09.2019
Delivery Driver/Lead Installer
Lorenz Appliance
10.2015 - 08.2016
Bachelor of Science - Clinical Massage Therapy
The Soma Institute, The National School of Clinical Massage Therapy
Bachelor of Arts - Education/Sociology
Concordia University Chicago
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