Edwin Teran
Atlanta,GA
Summary
Dedicated employee with 24+ years of experience in air cargo with Air France KLM MP Cargo.
Excellent interpersonal relationship, teamwork, proactive with great ability to negotiate, identify and solve problems with strong commercial skills. Consistently maintain high levels of activity and productivity; operate with vigour, effectiveness, and determination over extended periods of time. Accomplish tasks by considering all areas involved, no matter how small; show concern for all aspects of the job; accurately check processes and tasks. I have accrued experience in important areas such as Customer Service, Cargo Operations, Revenue Management and as Team Lead in my current position with the Product Desk Department. The latter has enabled me to assist also other departments. I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Product Desk – USA
AIR FRANCE / KLM / MARTINAIR AIRLINES
01.2019 - Current
- Provide information to Customers with regards to Pharma, Live & Safe offer, either pro-actively or upon request
- Provide information on status of a shipment, based on available information in systems and/or organization
- React upon and if applicable pro-actively inform customers in case of irregularities or discrepancies or initiate tracing
- Determine the best channel to provide the information to the customer
- Experience on quoting Horses, AFKL BIG’s, Valuables, Envirotainers and Military shipments that require BIG study
- Develop new traffic lanes as well as customer relationship together with Commercial teams and BDM’s
- Properly manage and distribute work within the team as Team Lead
- Support our team with questions that occur in order to maintain quality work and as per AFKL guidelines.
Flight Analyst for the Americas – Revenue Management
AIR FRANCE / KLM / MARTINAIR AIRLINES
10.2006 - 01.2019
- Optimization of the AF/KL/MP margin by focusing on the revenue performance by route (Route Management) and flight date (Revenue Management)
- Forecast of revenue by route for planning purposes
- Analysis and follow up of route profitability
- Acceptance of bookings based on Revenue
- Forecast revenues in business cases for short and long term adjustments (re-routings, additional flights, cancellations)
- Revenue Management: Optimization of the shipment contribution with a given capacity
- Alignment of processes and tools with our headquarters in France and Holland
- Optimization game between the two hubs
- Create financial reports, analyse revenue statements and financial records, provide advice to the Commercial team for each flight and optimizing by revenue
- Determine the effectiveness of business ventures
- Analyse price positioning in the various markets for each of our products
- Compile analysis in order to provide sales with guidelines towards customers and destinations in order to optimize the network
- Review and Analyse Revenue, Load Factor and Opportunity report and provide management and sales with leads which will increase our market share thus our profitability
- Review and adjust together with Manager the budget / forecast to have higher yields on the flights
- Assist in developing, and then implement, and track pricing and inventory block strategies to maximize revenue for the company
- Managed different markets such as Canada, US, Mexico, Andean Region, South Cone, Brazil and the Dutch Antilles.
Customer Service Representative Lima - Peru
KLM ROYAL DUTCH AIRLINES - KLM CARGO
01.2000 - 10.2006
- Provide information to customers in a proactive manner in order to meet their information needs
- Maintain adequate day-to-day communication and coordination with and on behalf of customer and the Organization
- Maintain up to date the customer data base (of specified customer portfolio when applicable)
- Proactive collect and communicate relevant market related information on behalf of the Business in order to be able to anticipate on market developments by the Business Units accordingly
- Take and make orders for defined products and process bookings according to agreed procedures and guidelines
- Handle customer complaints according to agreed service level and offer clients appropriate service and solution to minimize the impact of non-quality
- Provide general and support on a local level in line with the functional requirements of the internal Organization
- Infrastructure coordination, local related accounting to support Accounting House processes.
Sales Assistant
Consorcio Distribuidores Asociados S.A.
11.1997 - 10.1998
- Organization, planning and assist to develop sales team
- Elaborate strategies for the selling of specific products
- Personalized assistance to the clients
- Control of the warehouse and inventories
- Accounting, financial and administration operations.
Education
Other Studies - Customer Relationship Management
Universidad de Ciencias Aplicadas – U.P.C
12.2005
Other Studies - Marketing
Universidad de Ciencias Aplicadas – U.P.C
12.2004
Other Studies - Relationship Marketing
Universidad de Ciencias Aplicadas – U.P.C
12.2004
Superior -
Centre of Professional Studies of Aviation – AVIA
12.1999
Business Administration -
San Martin De Porres University– U.S.M.P
12.1996
Certification - Windows 95, Microsoft Word, Excel
Peruvian Institute of Business Administration – I.P.A.E
12.1996
Skills
- Strong analytical skills
- Market analysis skills using WACD
- Pricing Strategies
- Time management abilities
- Attention to Detail
- Professionalism
- Audit Support
- Proficient in Microsoft Excel, Power Point, Word, Outlook management
- Adaptability
- Relationship Management
- Atlas Tools
- Spotfire analysis tools (RFT/FST)
Timeline
Product Desk – USA
AIR FRANCE / KLM / MARTINAIR AIRLINES
01.2019 - Current
Flight Analyst for the Americas – Revenue Management
AIR FRANCE / KLM / MARTINAIR AIRLINES
10.2006 - 01.2019
Customer Service Representative Lima - Peru
KLM ROYAL DUTCH AIRLINES - KLM CARGO
01.2000 - 10.2006
Sales Assistant
Consorcio Distribuidores Asociados S.A.
11.1997 - 10.1998
Other Studies - Customer Relationship Management
Universidad de Ciencias Aplicadas – U.P.C
Other Studies - Marketing
Universidad de Ciencias Aplicadas – U.P.C
Other Studies - Relationship Marketing
Universidad de Ciencias Aplicadas – U.P.C
Superior -
Centre of Professional Studies of Aviation – AVIA
Business Administration -
San Martin De Porres University– U.S.M.P
Certification - Windows 95, Microsoft Word, Excel
Peruvian Institute of Business Administration – I.P.A.E
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