Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edwin Traina

Summary

Customer service and loss prevention professional with 10+ years of experience in retail and security. Skilled in surveillance monitoring, conflict resolution, and providing exceptional guest experiences in high-volume environments. Strong background in supporting store operations, and managing customer interactions with professionalism and care.

Overview

16
16
years of professional experience

Work History

Loss Prevention

Ross Stores
08.2024 - Current
  • Monitor store for theft and suspicious activity, ensuring a safe shopping environment.
  • Contact emergency services when necessary, including law enforcement for urgent safety concerns.
  • Review surveillance footage to identify and prevent walkouts, reducing store loss.
  • Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.

Ticket Scanner / Usher

Shoreline Amphitheatre
04.2009 - Current
  • Delivered professional customer service to thousands of guests per event.
  • Directed patrons to seating, restrooms, concessions, and exits, maintaining crowd flow.
  • Resolved guest complaints promptly and professionally, including de-escalation of unruly guests.
  • Ensured safety and order during high-pressure situations at large-scale events.
  • Seasonal/Part-Time

Logistics/Receiving Associate

Windstar Windows & Doors
06.2020 - 07.2024
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks and hand trucks during the receiving process.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.

Junior Technician

Colfax International
10.2017 - 04.2019
  • Performed software and hardware updates, ensuring client systems remained current.
  • Configured servers and tested equipment for client deployments.
  • Troubleshot and resolved on-site technical issues to maintain client satisfaction.

Education

High School Diploma -

Homestead High School
Cupertino, CA
06-2009

Skills

  • Loss Prevention & Security Monitoring
  • Customer Service Excellence
  • Conflict Resolution & De-escalation
  • Cash Handling & POS Systems
  • Order Fulfillment & Checkout Operations
  • Team Collaboration & Communication

Timeline

Loss Prevention

Ross Stores
08.2024 - Current

Logistics/Receiving Associate

Windstar Windows & Doors
06.2020 - 07.2024

Junior Technician

Colfax International
10.2017 - 04.2019

Ticket Scanner / Usher

Shoreline Amphitheatre
04.2009 - Current

High School Diploma -

Homestead High School

Similar Profiles

CREATE PROFILE