Edwin Urbina
El Paso,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Taco Cabana. Excelled in staff supervision, team motivation, and maintaining high standards of service and cleanliness. Demonstrated expertise in money handling and customer relations, significantly improving financial accuracy and fostering a positive environment. Achieved recognition for exceeding performance metrics and excelling in staff training and development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Taco Cabana
07.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
DataXport
01.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Answered inbound phone calls regarding rebate and its processes.
- Answered customers inquires using chats.
Service Tech Helper
Synergy
01.2018 - 01.2019
- Assisted tech with refrigeration and air conditioning systems.
- Worked helping tech up on roof with AC units changing air filters and washing condenser coils.
- Helping carrying equipment up in roof
- organizing company truck.
Stocker
Vista Market
02.2017 - 11.2017
- Answered customer questions and provided detailed product information.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Sandwich Artist
Subway
03.2016 - 10.2016
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Restocked and rotated stock in display case to mitigate stock loss.
- Increased speed of service through effective multitasking and time management skills.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Employee Scheduling
- Recruiting and interviewing
- Policy Enforcement
- Orientation and training
- Sales Reporting
- Cost Control
- Schedule oversight
- Customer Service
Certification
- Servface certified
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Taco Cabana
07.2021 - Current
Customer Service Representative
DataXport
01.2019 - 12.2020
Service Tech Helper
Synergy
01.2018 - 01.2019
Stocker
Vista Market
02.2017 - 11.2017
Sandwich Artist
Subway
03.2016 - 10.2016
- Servface certified