Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edwin Vargas Rosales

Eugene

Summary

Bilingual customer service professional with over 11 years of experience at Pacific Headwear in roles spanning to embroidery machine operator, customer service, and production art supervision. Skilled at managing high volume customer interactions, processing orders in Sage, and serving as a primary point of contact for Spanish speaking customers. Experienced in troubleshooting issues, coordinating with cross functional teams, and ensuring accurate and timely fulfillment of customer requests. Completed an internship with EWEB’s Information Services team, gaining hands on experience with technical support, workstation setup, and remote assistance. Known for adaptability, attention to detail, and the ability to remain calm and professional in challenging situations. I am eager to bring strong communication skills, technical aptitude, and a commitment to customer satisfaction to the CSA team at EWEB.

Overview

11
11
years of professional experience

Work History

Production Art Supervisor

Pacific Headwear
03.2025 - Current
  • Conduct virtual digitizing workshops in both English and Spanish for our Mexico and Dominican Republic teams. Covered import settings, stitch type selection, and density guidelines to ensure designs stitch out as intended and reducing sewing defects
  • Delegated tasks to team members according to individual strengths.
  • Track and report training outcomes by comparing pre and post training stitch files for remote team members in Mexico and the DR teams.
  • Handle pre production stitch tests and real time file edits, ensuring each logo meets customer standards on the first run and minimize waste.
  • Developed technical skills to collaborate closely with production teams, improve workflows, and recommended guidelines that standardize processes for our products that we offer
  • Ability to communicate effectively with team members, including our Mexico team and Dominican Republic team has been helpful in easing clear and efficient teamwork, enhancing productivity.

Embroidery Digitizer

Pacific Headwear
08.2015 - Current
  • Operated and maintained digital embroidery machines to ensure high quality production standards.
  • Converted customer logos and artwork into digitized embroidery files using Wilcom software.
  • Ensured designs were production ready by testing, adjusting stitch density, and correcting thread paths to improve quality and efficiency.
  • Reviewed artwork and product specifications to confirm accuracy and compatibility with embroidery machines.
  • Collaborated with customer service and production teams to minimize errors and product waste.
  • Communicated with remote digitizing/art teams (Mexico and Dominican Republic) to provide feedback on design quality and adjustments.

Customer Service

Pacific Headwear
09.2014 - 08.2015
  • Served as a contact for customers placing orders via phone, email, or online portal, ensuring accuracy and efficiency in placing orders.
  • Entered and managed customer orders in Sage system, verifying details such as logo placement, garment type, and order quantities.
  • Acted as the main point of contact for Spanish speaking customers, handling their orders, questions, and concerns with professionalism and accuracy.
  • Assisted customers with product selection, providing guidance on which items were best suited for embroidery applications.
  • Managed high volume data entry, consistently meeting accuracy and speed requirements.

Embroidery Machine Operator

Pacific Headwear
07.2014 - 09.2014
  • Operated multi head embroidery machines to produce high quality embroidered designs on hats and garments according to customer specifications.
  • Reviewed work orders and design files to verify accuracy before running production.
  • Performed routine machine setup, including hooping, threading, tension adjustments, and backing preparation to ensure clean results.
  • Monitored machines during production runs, making real time adjustments to thread tension, color changes, and stitch quality.
  • Conducted quality checks on finished products, ensuring logos and designs met company and customer standards.

Education

AAAS - Cybersecurity

LCC
09.2024

Skills

  • Multitasking Abilities
  • Customer service
  • Training and mentoring
  • Team building
  • Process monitoring and improvement
  • Relationship building
  • Attention to detail
  • Goal oriented

Languages

Spanish
Native or Bilingual

Timeline

Production Art Supervisor

Pacific Headwear
03.2025 - Current

Embroidery Digitizer

Pacific Headwear
08.2015 - Current

Customer Service

Pacific Headwear
09.2014 - 08.2015

Embroidery Machine Operator

Pacific Headwear
07.2014 - 09.2014

AAAS - Cybersecurity

LCC

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