Edwin Velez

Work History

Best Buy

09.2021 - 04.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Followed up on escalated client concerns and ensured they are taken care of in a timely manner.
Conducted regular reviews with agents for their development so we could close performance gaps
Conducted performance appraisals as well as quarterly one on ones.
Facilitated trainings with partnering vendors to promote growth within the company
Validated that inventory management process are followed to minimize shrink and ensure proper level of inventory
Managed labor, budget, overtime, and weekly payroll approvals.

Best Buy

09.2005 - 09.2021

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Deliver, troubleshoot, install and repair complex devices in client's home.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.
Maintained up-to-date knowledge of product and service changes.

Best Buy

09.2003 - 09.2005

Trained staff on loss prevention tactics and company procedures.
Monitored paperwork procedures to prevent error-related losses.
Collaborated with law enforcement to report crime and suspicious activity.
Installed and maintained covert security equipment.
Completed incident reports and activity logs for accurate, current records.
Trained personnel on security best practices, protocols and procedures.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Conducted daily store walk-throughs to identify potential security risks.
Investigated and documented thefts and suspicious activity to improve issue prevention.
Interviewed suspects, customers and witnesses to obtain helpful information and statements.

Casual Male Big And Tall

09.2002 - 09.2003

Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Assisted with hiring, training and mentoring new staff members.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Guess Outlet

09.2001 - 09.2002

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Remedied issues and conflicts among workers using negotiation and active listening.
Supervised day-to-day operations to meet performance, quality and service expectations.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Gap Inc.

09.2000 - 09.2001

Monitored completeness, accuracy and compliance during inventory transactions.
Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
Led and supervised inventory team, conducting training and setting appropriate schedules.
Supervised 20 inventory control personnel to support correct goods management and achievement of performance goals.
Assigned tasks to team members to complete within designated time frames.
Scheduled shifts and shift changes to accommodate workload and customer needs.