Edwin Villalta

• Residential Roofing Projects:Collaborated one-on-one with homeowners to understand their roofing needs and preferences.
  Managed and facilitated roof upgrade projects, ensuring customer satisfaction and adherence to project timelines.
  Prioritized safety measures on job sites to guarantee the well-being of both workers and residents.
  
• Commercial Roofing Projects:Coordinated with new construction companies specializing in production home building.
  Oversaw and managed job sites to ensure the proper installation of roofs in commercial and residential settings.
  Implemented safety protocols and guidelines to maintain a secure working environment.
  
• Commercial Account Management:Conducted yearly inspections for commercial buildings and multi-family sites.
  Provided proactive maintenance services to enhance the longevity and performance of commercial roofing systems.
  Managed relationships with commercial clients, ensuring their satisfaction and addressing any concerns.
  

General Project Management:

• Developed and maintained project schedules, ensuring timely completion of roofing projects.
• Coordinated with internal teams, subcontractors, and suppliers to streamline project workflows.
• Monitored budgetary constraints and made cost-effective decisions without compromising quality.

Communication and Collaboration:

• Facilitated effective communication between homeowners, construction companies, and other stakeholders.
• Prepared and delivered regular project status updates to clients, keeping them informed about the progress and any potential issues.
• Collaborated with cross-functional teams to optimize project outcomes.

Team Leadership:

• Supervised a warehouse team of 16 members engaged in unloading/loading trucks for multiple million-dollar accounts.
• Provided leadership, guidance, and training to team members to ensure efficient and safe warehouse operations.
• Fostered a positive team culture and morale, contributing to a collaborative and productive work environment.

Customer Satisfaction:

• Oversaw customer satisfaction by maintaining regular communication and holding meetings with customers and clients.
• Addressed customer inquiries, concerns, and provided solutions to enhance their overall experience.
• Collaborated with the team to ensure accurate and timely deliveries, meeting or exceeding customer expectations.

Training and Development:

• Traveled to multiple locations to conduct safety training sessions, emphasizing the importance of adherence to safety protocols.
• Implemented training programs to enhance team skills, efficiency, and overall morale.
• Introduced and enforced company programs and protocols to standardize operations across different locations.

Warehouse Operations:

• Monitored and optimized warehouse processes to ensure smooth operations and timely deliveries.
• Implemented inventory management strategies to minimize discrepancies and improve accuracy.
• Collaborated with other supervisors and managers to streamline cross-functional processes.

Quality Control:

• Conducted regular quality checks on incoming and outgoing shipments to maintain high-quality standards.
• Implemented corrective actions for any discrepancies or issues identified during quality control inspections.

Logistics Coordination:

• Coordinated logistics activities to meet delivery schedules and customer requirements.
• Collaborated with transportation teams to optimize routes and ensure timely deliveries.
• Managed relationships with suppliers and vendors to ensure the availability of necessary materials.

Reporting and Documentation:

• Generated reports on warehouse performance, highlighting key metrics and areas for improvement.
• Maintained accurate and up-to-date documentation related to inventory, shipments, and safety compliance.

Day-to-Day Responsibilities:

• Conducted routine inspections of air conditioning and heating systems to identify issues and potential areas for improvement.
• Installed, repaired, and maintained HVAC systems in residential and commercial settings.
• Collaborated with clients to understand their heating and cooling needs and provided tailored solutions.
• Diagnosed and resolved technical issues in a timely and efficient manner.
• Ensured compliance with safety standards and protocols during all installations and repairs.

Services Offered:

• Installation Services:Installed new HVAC systems in residential and commercial buildings, ensuring optimal performance.
  Advised clients on the selection of appropriate heating and cooling units based on their needs and preferences.
  
• Repair and Maintenance:Diagnosed and repaired malfunctions in HVAC systems, including troubleshooting electrical and mechanical components.
  Conducted regular maintenance checks to prevent system failures and improve overall efficiency.
  
• System Upgrades and Retrofits:Upgraded outdated HVAC systems to improve energy efficiency and reduce utility costs.
  Provided retrofitting services to adapt existing systems to meet current environmental and efficiency standards.
  
• Customer Consultation:Consulted with clients to assess their heating and cooling requirements and offered customized solutions.
  Explained technical details and provided recommendations for optimizing HVAC systems.
  
• Emergency Services:Responded promptly to emergency service calls to address urgent HVAC issues.
  Implemented quick and effective solutions to restore comfort and functionality.
  
• Quality Control:Conducted thorough quality control checks after installations and repairs to ensure optimal system performance.
  Verified that all components met industry standards and regulations.
  
• Documentation and Reporting:Maintained detailed records of all service calls, repairs, and installations.
  Generated reports on system performance and provided recommendations for improvements.
  

Day-to-Day Responsibilities:

• Prospected and acquired new customers through various sales techniques and strategies.
• Conducted needs assessments to understand clients' insurance requirements and provided appropriate coverage solutions.
• Built and maintained strong relationships with clients, ensuring customer satisfaction and loyalty.
• Collaborated with underwriters and other internal teams to customize insurance policies to meet individual client needs.
• Conducted outbound calls and follow-ups to nurture leads and convert them into sales opportunities.
• Attended training sessions and stayed updated on insurance products, industry trends, and sales techniques.

Services Offered:

• Insurance Consultation:Consulted with clients to assess their insurance needs and risks.
  Provided personalized insurance solutions, including auto, home, life, and other coverage options.
  
• Policy Reviews:Conducted periodic reviews of clients' insurance policies to ensure they were up-to-date and met changing needs.
  Suggested adjustments or additional coverage based on life changes or evolving risks.
  
• Claims Assistance:Assisted clients in the claims process, providing guidance and support during challenging situations.
  Liaised between clients and claims adjusters to ensure timely and fair claim resolutions.
  
• Customer Education:Educated clients on insurance products, coverage options, and policy details.
  Explained complex insurance terms and concepts in a clear and understandable manner.
  
• Cross-Selling and Upselling:Identified opportunities for cross-selling and upselling additional insurance products.
  Presented bundled insurance packages to enhance coverage and provide cost-effective solutions.
  
• Sales Reporting:Maintained accurate records of sales activities, including client interactions, sales presentations, and outcomes.
  Generated reports to track individual and team performance against sales targets.