Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Spencer LeBlanc

Lexington,VA

Summary

Efficient and skilled in managing stock, pos systems, assisting customers, multitasking, and handling high-volume work. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Well-versed in customer service environments.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess/Expeditor

Uno Pizzeria & Grill
Alexandria, VA
01.2020 - 03.2020
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output balanced during high traffic hours
  • Supervised 43 tables with server balance and monitored table turnover to accurately seat customers and maintain high customer satisfaction
  • Assisted FOH staff with serving preparation and directed meals to tables
  • Oversaw training of several new hires with implementation of company training programs and outlining of proper restaurant host procedures

Teams Member/Cashier

CAVA
Fredericksburg, VA
08.2019 - 11.2019
  • Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles, washing dishes and restocking of supplies
  • Cultivated positive guest relations while taking orders down food display lines and ensuring all food and allergy needs while making sure food, drinks, and dessert displays were replenished and restocked.
  • Helped customers complete purchases and pack up their food if to go.
  • Great knowledge of POS system and opening/closing drawer counting procedures.

Server

Osan Japanese Restaurant
Fredericksburg, VA
04.2019 - 06.2019
  • Extensive knowledge of large Japanese and Korean food menu.
  • Balance of seating and greeting dine-in customers of high volume restaurant while maintaining to-go orders and serving all in-person patron needs.
  • Daily performance of dining space preparation, updating specials and maintaining restaurant sanitation and restocking practices.
  • Curated patron relationships to ensure satisfaction and foster top-quality service with increase in returning patrons

Dodd Auditorium Technician

University Of Mary Washington
Fredericksburg, VA
08.2018 - 12.2018
  • Performed various setups and tear-downs for bands (notably Paul Anka), dance performances, theatrical performances, speeches, conferences, and various campus events
  • Extensive knowledge of auditorium space operations including lighting, sound, stage design, stage management, backstage hand, and ushering
  • Equipment cataloging and knowledge of set up for various lighting and sound design components, back stage operations, theatre management and theatre safety
  • In charge of daily documentation of event turnout, patron satisfaction, and any on/off stage equipment malfunction
  • Supervision of auditorium space when rented out by college clubs and outside organization for rehearsals
  • Special task of revising auditorium handbook and employee manual to update policies, outdated language and add more inclusive language
  • Liaised between auditorium head, event managers/organizers, and patrons for smooth operations and peak patron satisfaction

Dietary Aide

Shenandoah Valley Health And Rehab
Buena Vista, VA
05.2018 - 08.2018
  • Closely followed sanitation and food handling guidelines to ensure safe environment while assisting cooks and kitchen manager with over 100 individuals strict dietary needs and meal preparation
  • Organized meal specifications of residents to assist in development of weekly meal plans
  • Coordinated collection of dietary restriction information with families or residents and frequently met with nurses to discuss any needed changes
  • Increased aide productivity by working closely with kitchen manager to redesign cleaning protocols, processes and workflows

Office of President Administrative Aide

Washington And Lee University
Lexington, VA
06.2016 - 08.2017
  • Oversight of communications and structure throughout the department and guest affairs and needs
  • Responsibilities included phone and email communications, faxing, copying, printing, day to day upkeep of office space, handling of minor financial matters, and scheduling
  • Established and maintained satisfaction of guests through friendly greeting or assistance, offering them refreshments and places to sit while waiting for their appointments with other office staff and administration
  • Special task of compiling and digitizing data on board of trustees meetings dating from 2017 to the 1940s

Education

in Progress - Technical Theater Major, Musical Theater Minor

University Of Mary Washington
Fredericksburg, VA

High School Diploma -

Rockbridge County High School
Lexinton, VA
06.2016

Skills

  • Extensive POS Knowledge
  • Health and Safety Standards
  • Guest Relations Management and Satisfaction
  • Retail Materials Management
  • Exceptional Time Management Skills
  • Maintenance of Cleanly Environment
  • Materials Handling and Transport
  • Problem Resolution
  • Cash Drawer Management
  • Food Safety Understanding
  • Customer Service-Focused
  • Opening and Closing Procedures
  • Spreadsheet Management
  • Filing and Data Archiving
  • Multi-Line Phone Proficiency
  • Administrative support

Volunteering

Rockbridge Area Food Bank (R.A.R.A.) and N.E.S.T. group leader for UMW freshman transition to college life.

Timeline

Restaurant Hostess/Expeditor

Uno Pizzeria & Grill
01.2020 - 03.2020

Teams Member/Cashier

CAVA
08.2019 - 11.2019

Server

Osan Japanese Restaurant
04.2019 - 06.2019

Dodd Auditorium Technician

University Of Mary Washington
08.2018 - 12.2018

Dietary Aide

Shenandoah Valley Health And Rehab
05.2018 - 08.2018

Office of President Administrative Aide

Washington And Lee University
06.2016 - 08.2017

in Progress - Technical Theater Major, Musical Theater Minor

University Of Mary Washington

High School Diploma -

Rockbridge County High School

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