Edwina Bond
White House,TN
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
39
39
years of professional experience
Work History
Store Manager
Circle K
04.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Trained and developed sales associates.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Completed point of sale opening and closing procedures.
- Trained new managers to company standards.
- Managed multiple stores successfully.
- Cash and inventory controls.
- Reviewing daily records for controls and taking action where needed.
- Making accurate orders for proper inventory per location.
Store Leader
7 Eleven
09.2013 - Current
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Conducted inventory analysis to determine optimal stock levels.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
District Manager
Clark Oil Co
07.1997 - 08.2013
- Built positive and productive relationships with store and field leadership.
- Supervised 8 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Produced reports outlining financial data too assist management with making strategic plans and operational decisions.
- Organized and planned for special events such as Mardi Gra, Crusing the Coast, Scraping the coast and numerous seafood events.
- Inventory control
- Train to ensure maximum sales and profitability
- Hired and trained managers for Store and Subway side
- Balancing and loading 8 Atms
- P&L management
Store Manager
Circle K
02.1985 - 06.1992
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Maplewood Comprehensive High School
Nashville, TN05.1982
Skills
- Retail Metrics and Goals
- Loss Prevention
- Engaging with Diverse Customers
- Store Policies and Procedures
- Inventory Management
- Building Customer Relationships and Loyalty
- Meeting Sales Goals
- Product Knowledge
- Honest and Ethical
- Sales Records Management
- Team Leadership
Timeline
Store Manager
Circle K
04.2022 - Current
Store Leader
7 Eleven
09.2013 - Current
District Manager
Clark Oil Co
07.1997 - 08.2013
Store Manager
Circle K
02.1985 - 06.1992
High School Diploma -
Maplewood Comprehensive High School
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