Summary
Overview
Work History
Education
Skills
Timeline
Generic
Edwina Kargbo

Edwina Kargbo

Clint,MD

Summary

Observant Hairstylist skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and extension specialist, recommending products and looks based on physical characteristics and customer requests. Also, a Punctual Content Creator with six years of experience in the cosmetology industry. Dedicated to unique and dynamic content and marketing to all age groups. Successful at increasing profits and adapting to changing markets. SEO Executive with three years of experience in effective online marketing and optimization. Performed online research and keyword searches targeting new and potential clients. Produced performance reports using analytical data gained from research and client analysis.

Overview

16
16
years of professional experience

Work History

Hairstylist

Enigmatic (Mobile Hair Salon)
01.2018 - Current
    • Scheduled customer appointments and rearranged individual time slots to meet demand.
    • Processed payments, entering sales in register for prompt customer service.
    • Answered phone calls and emails to schedule client appointments.
    • Used social media platforms to promote salon and services.
    • Provided pre- and post-service consultations to accurately assess clients' needs.
    • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
    • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
    • Offered professional cuts, color services and extensions to salon customers.
    • Developed creative techniques to provide clients with latest hairstyles.
    • Trained salon staff in traditional and innovative haircutting techniques and salon management.
    • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
    • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
    • Organized sales area and work station to showcase products and boost sales.
    • Resolved guest complaints about service or style.
    • Completed safety training and certifications to minimize risk of infection or injury to customers.
    • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
    • Applied current editing and photography tools to tell great stories.
    • Created dynamic graphics and pieces to increase website and social media traffic.
    • Strengthened content through proofreading and editing.
    • Created content with SEO keywords drawn from Google Analytics.
    • Customized brand message to reach and capture target audience interest and drive engagement.
    • Studied and commented on current news and trends.

Hairstylist

Drybar Tyson's Corner
03.2016 - Current
  • Perform ah-may-zing blowouts on clients consistently.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Promote products and services on social media platforms to increase reach, engage with potential clients, and showcase service portfolio.
  • Scheduled customer appointments and rearrange individual time slots to meet demand.
  • Monitor current trends to understand fashions and better serve customer needs.
  • Keep work areas, tools and equipment clean and properly sanitize to minimize disease transfer and health risks of shared environment.
  • Build strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.

Assistant Manager

Sally Beauty Supply
01.2021 - 12.2021
  • Manage employees, motivate your team and ensure every customer leaves with a great experience
  • Work with the store manager to ensure that your store meets or exceeds sales goals by overseeing all store operations with an emphasis on maintaining the assigned budget, controlling expenses, growing sales, and managing inventory.
  • Protect customers, associates, and store assets by ensuring that all staff follows safety and security rules and procedures and company policies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and delighted customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase the company's productivity and profitability with quality workers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Evaluated client needs and recommended treatments and strategies to achieve desired results while maintaining hair health.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Wrote quality content for clients, enabling site visitors to quickly obtain information.

Lead Server

Sugar Factory
01.2017 - 01.2019
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Managed food resources, memorized orders and coordinated customer service.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with the kitchen to confirm delivery.
  • Correct billing, payment processing, and cash management practices kept the register accurate.

Store Manager/Senior Hairstylist

Super Cuts
01.2016 - 01.2018
  • Reviewed and monitored schedules, purchases and other expenses to maintain the quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Prepared annual budgets with controls to prevent overages.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Supervised guests at the front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point-of-sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Bar Manager/Head Bartender

Carluccios
01.2015 - 01.2017
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Updated drink menu with creative cocktails, contemporary wines and craft beers.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Followed strict recipes and drink measurements to minimize product used.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Lead Server/Senior Bartender

OTG Ronald Reagan Washington National Airport
01.2014 - 01.2016
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Bartender

Big Daddy's Bar and Grill
01.2013 - 01.2015
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support the bar marketing brand and increase profits.
  • Conducted regular inventory count to keep the bar and drink supplies stocked, avoiding expensive rush orders.
  • Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Followed strict recipes and drink measurements to minimize product use.
  • Recruited and trained new bartenders and barbacks to help maintain a talented team.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Answered customers' questions, recommended items and recorded order information.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic bar and grill restaurant while maintaining a calm, professional demeanor.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm meal satisfaction after delivery, taking action to correct any problems.
  • Checked over 50 daily IDs to verify ages and uphold Maryland liquor laws.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Moved and set up seating, prepared extra silverware and notified the kitchen before the arrival of large groups.
  • Processed orders and sent them to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Established working relationships with clients by organizing various events.
  • Coordinated with participating vendors during event planning.
  • Performed face-to-face meetings to finalize contracts for services and event details.
  • Authorized financial transactions with vendors for event services.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated florists, photographers, and musicians during events.
  • Developed post-event reports to determine the effectiveness of each event.

Bartender

Centerplate FedEx Field
01.2013 - 01.2014
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Served high customer volumes during special events, nights, and weekends.
  • Taught employees bar sales techniques, resulting in higher profits.

Medical Secretary

MedStar Georgetown University Hospital
01.2012 - 01.2013
  • Schedule appointments, assist physicians, enter patient demographics into Centricity, fax documentation, obtain co-payments, mail letters, order items for the department, prepare the department for the clinical days and assist in different departments as needed.
  • Registered new patients in electronic medical records before scheduling appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance, and coordinating repairs.
  • Maintained current and accurate medical records for patients.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Proofread documents and correspondence for accuracy and completeness.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
  • Completed and filed financial documentation for accounting purposes.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling a high volume of callers per day.
  • Coordinated customer service, patient scheduling, and billing.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Registered and verified patient records before triage with the most up-to-date information.
  • Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
  • Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments.
  • Received and routed laboratory results to correct clinical staff members.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Collaborated with assistants and ophthalmology doctors to prepare and set up rooms with adequate supplies and equipment.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Head Cashier

MedStar Pharmacy, Washington Hospital Center
01.2010 - 01.2012
  • Enforced compliance with state and local laws regarding regulated products such as prescription drugs and over-the-counter items with purchase limits.
  • Registered customer purchases on the assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds, and exchanges.
  • Recommended items for sale and trade-up or companion items to customers, assisting with access to and combinations of over-the-counter products and escorting customers to the aisle when appropriate.
  • Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
  • Reported prescription errors to pharmacists on duty and adhered to company policies and procedures concerning pharmacy errors and quality assurance directives.
  • Applied mandates of Health Insurance Portability and Accountability Act regulations and company policies complementing or supporting satisfaction of regulatory requirements.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at critical times.
  • Conducted inventory counts by adding each item in stock and documenting them in the computer system.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.

Pharmacy Sales Associate

CVS Pharmacy
01.2009 - 01.2010
  • Reviewed and verified customer information and insurance provider information.
  • Welcomed customers to the pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Completed insurance forms and billed insurance companies.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arranged consultations with pharmacists.
  • Aided customers in understanding how to take medications correctly.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Typed and printed out prescription and medication labels.
  • Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
  • Organized client information into correct profiles while maintaining confidentiality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Monitored drug interactions for customers.
  • Solved customer problems in-person or over the telephone by assisting with placing orders, navigating systems, and locating items.

Cashier

CVS Pharmacy
01.2007 - 01.2008
  • Greeted customers entering the store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer refunds and exchanges according to established guidelines.
  • Reviewed new promotions and monitored price changes.
  • Checked personal identifications during alcohol and tobacco sales.
  • Stocked, tagged, and displayed merchandise as required.
  • Mentored new team members on sales software system operation.
  • Restocked and organized merchandise in front lanes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Certificate - Extensions

Bellami Certified Professional
New Jersey
05.2021

Associate of Arts - Cosmetology

Paul Mitchell The School Tyson's Corner
Virginia
12.2015

Certified Mixologist & TIPS Certification - undefined

Baltimore
2013

High School Diploma - undefined

Oxon Hill High School
2008

Skills

  • Service standard compliance
  • Hair Extensions
  • Creative problem solving
  • Administrative support
  • Staff education and training
  • Beauty Show Participant
  • Industry Trend Analysis
  • Video Tutorials
  • Persuasion and Personal Influence
  • Photography
  • Conflict Resolution
  • Sales expertise
  • Money handling abilities
  • Strategic sales knowledge
  • Customer buying habits
  • Relationship building and management
  • Customer consultation
  • Hair maintenance expert
  • Trend expert
  • Outstanding Client Retention
  • Marketing Understanding
  • Cosmetology
  • Hairstyling
  • Color principles
  • Highly motivated self-starter
  • Photography expertise
  • Detail-orientated
  • Market Research
  • Content Management
  • Social Media Platforms
  • Target Market
  • On set styling
  • Licensed Cosmetologist
  • Motion Capture
  • Brand Development
  • Video Editing
  • Content Scheduling
  • SEO Techniques
  • Search Engine Optimization Practices
  • Understanding of Content

Timeline

Assistant Manager

Sally Beauty Supply
01.2021 - 12.2021

Hairstylist

Enigmatic (Mobile Hair Salon)
01.2018 - Current

Lead Server

Sugar Factory
01.2017 - 01.2019

Hairstylist

Drybar Tyson's Corner
03.2016 - Current

Store Manager/Senior Hairstylist

Super Cuts
01.2016 - 01.2018

Bar Manager/Head Bartender

Carluccios
01.2015 - 01.2017

Lead Server/Senior Bartender

OTG Ronald Reagan Washington National Airport
01.2014 - 01.2016

Bartender

Big Daddy's Bar and Grill
01.2013 - 01.2015

Bartender

Centerplate FedEx Field
01.2013 - 01.2014

Medical Secretary

MedStar Georgetown University Hospital
01.2012 - 01.2013

Head Cashier

MedStar Pharmacy, Washington Hospital Center
01.2010 - 01.2012

Pharmacy Sales Associate

CVS Pharmacy
01.2009 - 01.2010

Cashier

CVS Pharmacy
01.2007 - 01.2008

Certificate - Extensions

Bellami Certified Professional

Associate of Arts - Cosmetology

Paul Mitchell The School Tyson's Corner

Certified Mixologist & TIPS Certification - undefined

Baltimore

High School Diploma - undefined

Oxon Hill High School

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Edwina Kargbo