Desired Job Title
Customer Service Inbound ISenior Complaints CoordinatorLocation Preference
RemoteHybridLocation: Westampton, USA, USMount Holly, NJTampa, FLTrenton, NJ
Open to relocation: Yes
Open To Work
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EDWINA KELLY
Westampton,USA
Work Preference
Summary
Experiences senior account supervisor/leader with strong background in customer service management. Experienced in managing complex projects and achieving strategic objectives. Excelled in being the second level of decision making in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Assisted customers/clients in a very professional way to ensure they are given the best information with regard to solving problems with claims/accounts
Overview
14
14
years of professional experience
Work History
Customer Service Inbound I
Optimum Manpower Solutions
Newark, DE
09.2025 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Senior Complaints Coordinator
CAPITAL ONE NA
Tampa, Florida
04.2012 - 04.2025
- The Customer Resolution Team (CRT) is an escalated servicing queue focused on providing high quality service to customers. Senior Complaints Coordinators support customers with complaint resolution needs. This high energy position that interacts with various departments and partners across the Capital One network. This role requires being skilled at de-escalating customer situations, acting as a customer advocate and taking ownership until customer issues are resolved. Associates has to be able to multitask, self-manage and be highly efficient in using systems and tracking data in various databases.
- Work At Home
Education
Bachelors - Mathematics/History
Marist College
Poughkeepsie, NY12-1979
Skills
- General customer service inquiries
- Research and resolve customer complaints
- Identifies and provides feedback on trends
- Flags potential regulatory compliance violations or potential risk events
- Payment Investigations
- Assisting customers with opening new accounts and terms
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
LANGUAGES
Speak some Spanish
AWARDS
Roar/Role Recipient with Capital One multiple times throughout employment based on outstanding performance and metrics
Timeline
Customer Service Inbound I
Optimum Manpower Solutions
09.2025 - 05.2026
Senior Complaints Coordinator
CAPITAL ONE NA
04.2012 - 04.2025
Bachelors - Mathematics/History
Marist College