Edwina Khalil
Mesquite,TX
Summary
Flexible Customer Service Representative offering 3 years of success in resolving customer concerns and inquiries. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Attentive to Customer needs and ready to break down technical problems to develop effective solutions. Self-motivated and true team player.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adapt at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives. Willingness to take on added responsibilities to meet team goals. Hard working and passionate with a positive attitude.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Yulisa Ahmadu
11.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Provided outstanding service to new and long- standing customers by attending closely to concerns and developing solutions.
Sales Representative
Christopher Davies
01.2018 - 08.2019
- Placed orders and answered customer questions in-person,via email and over the phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Meet with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Implemented brand marketing and sales campaigns.
- Improved overall customer purchasing experiences to promote steady revenue.
- Developed key customer relationships to increase sales.
High School English Teacher
Helen Conteh
03.2016 - 11.2017
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Worked with administrators on behavioral issues to support needs of students.
- Kept classroom organized, clean, and safe for students and visitors.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Planned coursework to introduce students to important literature.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Cultivated relationships with parents for complete support network.
- Coordinated theme days for classes to encourage interest in reading, resulting in significant increase in reading scores.
Education
Bachelor of Arts - Linguistics/Sociology
Fourah Bay College
Sierra Leone04.2016
Skills
Adaptive team player
Courteous demeanor
Promotional support
High-energy attitude
Customer relations
Problem solving abilities
Retail sales customer service
Call center operations
Inbound and Outbound calling
Good listener
Timeline
Customer Service Representative
Yulisa Ahmadu
11.2019 - 01.2022
Sales Representative
Christopher Davies
01.2018 - 08.2019
High School English Teacher
Helen Conteh
03.2016 - 11.2017
Bachelor of Arts - Linguistics/Sociology
Fourah Bay College
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