Edwina Miller

• Created weekly work schedules for store personnel.
• Maintained accurate records of employee performance reviews.
• Established customer service standards and monitored staff compliance.
• Resolved customer complaints in a timely manner.
• Developed strategies to maximize sales and profitability.
• Recruited, trained and supervised new employees.
• Ensured compliance with safety regulations and company policies.
• Monitored inventory levels and placed orders to restock shelves.
• Conducted daily store operations, including opening and closing procedures and cash handling.

• Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
• Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
• Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
• Completed paperwork related to passenger manifests accurately after each flight.
• Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
• Adhered to company policies regarding security measures and protocol at all times.

• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
• Researched items at other locations to find products requested by shoppers.
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
• Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
• Assessed, optimized and elevated operations to target current and expected demands.
• Train twenty employees in inventory practices, POS systems and product knowledge, contributing to 100 % increase in customer satisfaction ratings.
• Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations. Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere. Coached and mentored employees on business development, personal and performance.

• Replenished merchandise, welcomed customers, responded to questions and maintained the overall presentation of store.
• Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
• Ensured proper organization of the store, responded to customer complaints and answered questions in a timely and knowledgeable manner.
• Mentored the team on effective upselling and cross-selling techniques.