Edwina Perryman
Montgomery,AL
Summary
Dynamic professional with a proven track record in customer service and assistance, showcased during my tenure at Walmart. Skilled in managing high-stress situations and promoting team collaboration, as evidenced by enhancing employee morale and customer loyalty at Subway. Demonstrates strong work ethic, integrity, and empathy, ensuring compliance and operational excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service Representative
Walmart
07.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Caregiver
Williams Dunn
03.2013 - 06.2021
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Customer Service Representative
ASK Telemarketing
02.2010 - 03.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
District Manager
Subway
03.1998 - 01.2010
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Accounting And Finance
Trenholm State Community College
Montgomery, AlSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
Certified Nursing Assistant
Timeline
Cashier/Customer Service Representative
Walmart
07.2019 - Current
Caregiver
Williams Dunn
03.2013 - 06.2021
Customer Service Representative
ASK Telemarketing
02.2010 - 03.2013
District Manager
Subway
03.1998 - 01.2010
No Degree - Accounting And Finance
Trenholm State Community College
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