Summary
Overview
Work History
Education
Skills
Certification
Certified Records Coordinator For Grainger
Timeline
Generic

Edwina Robinson

Houston,TX

Summary

Seasoned professional with 17 years of experience, including a robust tenure as a Customer Service Representative at W.W. Grainger, adept at managing high-volume calls and fostering customer satisfaction. Excelled in organization coordination and quality control at Logic Fulfillment, ensuring timely delivery and issue resolution. Seeking to leverage meticulous attention to detail and problem-solving skills as an Inside Sales Representative. Reliable, hardworking Logistics Assistant focused on handling all logistics needs efficiently. Knowledgeable about shipping and receiving, inventory counts and import and export regulations. Good interpersonal and communication skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Logistics Assistant

Logic Fulfillment
10.2023 - Current
  • Responding to customer inquiries in a timely and professional manner
  • Resolving customer issues including order discrepancies, failed deliveries, product defects, returns/exchanges, in a satisfactory manner
  • Providing order status shipping updates and fixing order info such as address changes
  • Source carriers and warehouses to facilitate the movement of goods, ensuring efficient organization operations and material handling
  • Perform quality control inspections on products, and track shipments to guarantee accurate and timely updates to customers
  • Address delivery delays and issues with effective solutions, while preparing essential reports and documentation with rigorous attention to detail
  • Oversaw daily inventory counts to maintain data accuracy.
  • Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.

Personal Care Assistant

Personal
06.2019 - 03.2023
  • Provided comprehensive care and support during spouse's battle with cancer, ensuring comfort and managing post-operative needs following multiple surgeries
  • Administered daily care routines, coordinated medical appointments, and monitored health status to aid in recovery and maintain quality of life
  • Managed end-of-life care with compassion and dignity, attending to the physical and emotional needs during the final stages of illness

Customer Service Representative

W.W. Grainger
05.2006 - 02.2019
  • Uphold exacting standards of customer service by addressing up to 120 customer calls daily, focusing on issue resolution and client satisfaction
  • Recorded and processed customer interactions, managed exchanges, refunds, and billing adjustments, ensuring accuracy and attention to detail
  • Collaborated with Product, Sales, and Marketing teams by providing critical customer feedback to enhance product offerings and service delivery
  • Contributed to team development by aiding in the training of new Customer Service Representatives, enhancing team performance and service quality
  • Demonstrated proficiency in SAP for efficient management of sales orders and inventory, contributing to the facilitation of product sales across diverse categories

Education

Bachelor's degree - Human Services

Southern New Hampshire University
Manchester, NH
02.2023

Skills

  • Order Management System
  • Account Management
  • Inbound Sales
  • Order Entry
  • SAP/Salesforce
  • Procurement
  • Communication
  • Call Center Operations
  • Shipping and Receiving
  • Logistics
  • Warehouse Distribution
  • B2B Sales
  • Problem-Solving Ability
  • Shipping and receiving
  • Warehouse Operations
  • Recordkeeping
  • Inventory management procedures

Certification

  • Certified Logistics Assistant

Certified Records Coordinator For Grainger

A Grainger Network Certified Record Coordinator is a professional who ensures the accurate and efficient management of records within an organization. They play a key role in overseeing the creation, organization, storage, retrieval, and disposal of records, following regulatory and company-specific guidelines. Key Responsibilities:


  • Records Management: Coordinating the proper handling of records, including physical and digital formats.
  • Compliance: Ensuring records are maintained in compliance with legal, regulatory, and organizational policies.
  • Data Integrity: Overseeing the accuracy and completeness of records.
  • Training: Educating staff on records management policies and procedures.
  • Security: Ensuring the confidentiality and security of sensitive information.
  • Audits and Reviews: Conducting regular audits to verify compliance and update records systems.

Timeline

Logistics Assistant

Logic Fulfillment
10.2023 - Current

Personal Care Assistant

Personal
06.2019 - 03.2023

Customer Service Representative

W.W. Grainger
05.2006 - 02.2019

Bachelor's degree - Human Services

Southern New Hampshire University
Edwina Robinson