Edwina Tinitali

Answer incoming calls to schedule new jobs or assist with old and future appointments.
Made sure payments were received upon completion of work done by Fox. I was the back
up dispatcher for both plumbing and HVAC. Handled weekly deposits and permits
needed. Permits for underground, repiped, remodeling, and HVAC installs.

Investigating auto claims that have fraudulent characteristics. To obtain proof or evidence
that a claim is valid.

Handle incoming auto claims to close. Determining who is liable for the accident and
explaining applicable coverages to each party. Then setting up and paying for repairs,
rental, and tows for the customer while still abiding to their policy. Received 30-40 calls
a day operating off a que. Met or exceeded all assigned metrics efficiently.

Answering any general questions relating to the customer’s account. Adjusting their plan
to the best deal and clearing any concerns the customer has with their billing. Also
processing orders for electronics and handling technical support issues for tablets,
cellphones, and mobile hotspots.

Overseeing the store to make sure everything is in accordance with the Food and Health
Department protocols. Checked temperatures for restaurant cooking equipment and raw
meats, and rotated product in accordance to FIFO (First in First Out). Also trained new
employees and handled daily deposits.