Summary
Work History
Education
Skills
Reference
Timeline
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EDWIN A. ZAYAS ZAYAS

EDWIN A. ZAYAS ZAYAS

Doral

Summary

Results-driven professional with extensive experience in retail management, merchandising, and healthcare administration. Proven ability to lead teams, optimize operations, and enhance customer experiences. Adept at multitasking, problem-solving, and implementing effective strategies to drive business growth. Bilingual and highly organized with strong leadership and interpersonal skills.

Work History

Associate Merchandise Manager

American Eagle Outfitters
2018 - 2025
  • Led a team of sales associates to achieve and exceed sales targets, ensuring excellent customer service and satisfaction
  • Developed and executed strategic merchandising plans to optimize sales performance and customer engagement
  • Managed vendor relationships, ensuring timely deliveries and optimal inventory levels
  • Analyzed sales reports and market trends to make data-driven merchandising decisions
  • Collaborated with corporate teams on visual merchandising strategies to enhance store aesthetics and brand consistency
  • Provided training and mentorship to staff, fostering leadership development and professional growth
  • Oversaw loss prevention initiatives, minimizing shrinkage and improving store security
  • Maintained compliance with company policies and retail industry standards
  • Managed inventory control, stock replenishment, and visual merchandising to optimize store presentation and product availability
  • Trained and mentored new employees, fostering a positive work environment and professional development
  • Implemented marketing strategies to enhance store traffic and customer engagement
  • Coordinated with corporate teams to ensure adherence to brand standards and promotional campaigns

Merchandise Team Leader

American Eagle Outfitters
2017 - 2018
  • Led a team in executing visual merchandising strategies to drive sales and customer engagement
  • Managed daily store operations, including opening and closing procedures, to ensure efficiency and compliance with company policies
  • Assisted in workforce scheduling, ensuring optimal staff coverage during peak business hours
  • Conducted performance evaluations and provided constructive feedback to enhance employee development
  • Collaborated with upper management to analyze sales trends and implement improvement strategies
  • Maintained store appearance and organized merchandise displays to align with corporate branding guidelines
  • Assisted in store operations, ensuring inventory control and loss prevention strategies were in place
  • Provided leadership in training new team members, fostering a collaborative work environment
  • Developed and executed promotional activities to enhance store performance

Merch Lead

American Eagle Outfitters
2016 - 2017
  • Delivered excellent sales and customer service, ensuring a positive shopping experience
  • Supervised and trained staff, fostering a productive and customer-focused environment
  • Led merchandising initiatives, ensuring optimal product placement and store presentation
  • Managed inventory control, stock replenishment, and loss prevention strategies
  • Assisted in developing promotional strategies to increase store traffic and sales
  • Resolved customer complaints efficiently, maintaining high satisfaction levels
  • Collaborated with management to analyze sales data and implement business improvements

Administrative Supervisor (Health Office)

Centro de Terapia Fisica la Montana, PSC
2012 - 2016
  • Supervise daily administrative operations in a healthcare environment, ensuring regulatory compliance and efficiency
  • Manage patient records, appointment scheduling, and billing processes
  • Oversee financial operations, including budgeting and expense tracking
  • Implement and maintain office policies to improve workflow and patient care

Administrator

Metromedical Orthopedics, Inc.
2014 - 2016
  • Oversaw administrative operations, ensuring compliance with healthcare regulations and policies
  • Managed financial records, including basic accounting and payroll processing
  • Coordinated patient services, scheduling, and office workflow to optimize efficiency

Merch Lead

American Eagle Outfitters
2009 - 2013
  • Delivered excellent sales and customer service, ensuring a positive shopping experience
  • Supervised and trained staff, fostering a productive and customer-focused environment
  • Led merchandising initiatives, ensuring optimal product placement and store presentation
  • Managed inventory control, stock replenishment, and loss prevention strategies
  • Assisted in developing promotional strategies to increase store traffic and sales
  • Resolved customer complaints efficiently, maintaining high satisfaction levels
  • Collaborated with management to analyze sales data and implement business improvements

Education

Bachelor’s Degree - Marketing Major

Interamerican University
05.2012

Studies in Business - Accounting and Marketing

University of Puerto Rico
12.2010

Skills

  • Retail Management
  • Key Holder
  • Payroll
  • Staff Management
  • Supervising Experience
  • Leadership and Team Building
  • Merchandising and Inventory Control
  • Visual Merchandising and Store Layout Optimization
  • Customer Service and Sales Strategies
  • Loss Prevention and Shrink Reduction
  • Product Knowledge and Brand Representation
  • Store Management Experience
  • Healthcare Administration
  • Medical Office Management
  • Patient Records and Scheduling
  • Billing and Insurance Coordination
  • Regulatory Compliance
  • Marketing
  • Bilingual (English and Spanish)
  • Licensed in marketing and accounting
  • Proficient in Word, Excel, PowerPoint, and Internet
  • Teamwork and goal-oriented

Reference

Available upon request.

Let me know if you want any modifications or additional details!

Timeline

Studies in Business - Accounting and Marketing

University of Puerto Rico

Associate Merchandise Manager

American Eagle Outfitters
2018 - 2025

Merchandise Team Leader

American Eagle Outfitters
2017 - 2018

Merch Lead

American Eagle Outfitters
2016 - 2017

Administrative Supervisor (Health Office)

Centro de Terapia Fisica la Montana, PSC
2012 - 2016

Administrator

Metromedical Orthopedics, Inc.
2014 - 2016

Merch Lead

American Eagle Outfitters
2009 - 2013

Bachelor’s Degree - Marketing Major

Interamerican University

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EDWIN A. ZAYAS ZAYAS