Edwin Alejandro Serrano
Las Vegas,Nevada
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged exceptional customer service and food safety practices at Miranchito and Pitman Farms. Skilled in food inspection and team support, I successfully implemented quality control measures, boosting product standards. My proactive approach and dedication to excellence have consistently improved service delivery and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Miranchito
Las Vegas, Nevada
04.2022 - Current
- Greeted guests and provided menus.
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Served food and beverages to patrons and confirmed complete orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Informed customers of daily specials and signature menu items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Assisted in training new servers.
QC Supervisor
Pitman Farms
Sanger, CA
06.2020 - 08.2021
- Collaborated with other managers to develop strategies for improving product quality.
- Monitored inventory levels of raw materials and finished goods in order to maintain adequate supply levels at all times.
- Checked calibration certificates and administered system to keep instrumentation accuracy compliant with known standards.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Inspected incoming raw materials prior to use in production operations.
- Followed proper safety protocols when handling hazardous materials.
- Maintained proper inspection, sanitation and disposal procedures to prevent contaminate food sources from being consumed.
- Participated in monthly meetings with other USDA helpers to discuss new procedures or policies.
- Stocked shelves with items according to USDA standards.
- Inspected produce for quality control purposes.
Education
Some College (No Degree) -
Universidad Autonoma De Chihuahua
Chihuahua, ChihuahuaSkills
- Daily specials memorization
- Food inspection
- Table resetting
- Hostess support
- Order delivery practices
- Team member support
- Food safety practices
- Exceptional customer service
- Menu memorization
- Beverage preparation
- Food safety
Certification
- Food handler safety training card #5090619
- Techniques of alcohol management Card #OE2022045848
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Server
Miranchito
04.2022 - Current
QC Supervisor
Pitman Farms
06.2020 - 08.2021
Some College (No Degree) -
Universidad Autonoma De Chihuahua
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