Work Preference
Summary
Overview
Work History
Education
Skills
References
Training
Languages
Certification
Accomplishments
Timeline
Generic
Edwin Benjamin Adamos
Open To Work

Edwin Benjamin Adamos

Morgan Hill

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

CUSTOMER SERVICE REPRESENTATIVETECHNICAL SUPPORT ADVISOROPERATION SUPERVISOR/LEADERHealthcare AdministratorHealthcare Coordinator

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Morgan Hill, CaliforniaSan Jose, CAGilroy, CA
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Flexible work hoursHealthcare benefitsWork from home optionCareer advancement4-day work week

Summary

A simple dedicated father of two and a breadwinner of the family. My strength is I am working by my HEART. Giving my 100% best of what I can to contribute my PURPOSE in the company. Fast leaner and following job standard procedures.

Overview

15
15
years of professional experience
1
1
Certification

Work History

HEALTHCARE CAREGIVER

Self-employeed
San Jose
04.2025 - Current
  • Provided daily personal care and companionship to clients in their homes.
  • Assisted clients with activities of daily living, including bathing and dressing.
  • Coordinated medication schedules and ensured timely administration for clients to maintain health and well-being.
  • Created tailored care plans addressing individual client needs and preferences, enhancing overall quality of care.
  • Communicated effectively with families about client well-being and care updates.
  • Trained new caregivers on best practices for in-home support services.
  • Coordinated transportation for clients to appointments and social activities.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Delivered emotional support to clients experiencing depression or anxiety, fostering a supportive environment during their recovery.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

STATEROOM HOST

Disney Cruise Line
01.2022 - 01.2025
  • Greeted guests during embarkation and addressed their needs to create a welcoming experience.
  • Assist the luggage of the guest during embarkation and disembarkation
  • Handle guest with different Nationalities (EUROPEANS, AMERICANS, ASIANS, RUSSIANS, AUSTRALIANS, SOUTH AFRICANS AND FRENCH POLINESIANS.)
  • Ensured cleanliness and orderliness of suites/staterooms to enhance guest comfort.
  • Follow the ROUTINE CLEANING prepared by Supervisor and other related task of the day.
  • Oversaw proper use, maintenance, and storage of cleaning equipment to uphold housekeeping standards.
  • Informed supervisor of all unusual incidents observed
  • Executed additional tasks delegated by the supervisor.

CUSTOMER SERVICE REPRESENTATIVE

Alorica MJ Plaza (T-Mobile)
01.2021 - 01.2022
  • Managed inbound customer calls to address inquiries and provide solutions
  • Processed billing inquiries, ensuring accuracy and customer satisfaction
  • Resolved account-related issues, enhancing customer experience and retention
  • Troubleshot technical problems
  • Conducted outbound customer calls
  • Payment Arrangement
  • Assisted with insurance claims
  • Implemented promotional campaigns
  • Upgrades and Marketing
  • T-Mobile Account (TELCO)

TECHNICAL SUPPORT ADVISOR

Concentrix(Meta Quest)
10.2020 - 01.2021
  • Handled emails, chat support, and outbound calls to deliver technical support.
  • Resolved customer concerns by providing necessary solutions.
  • Process authentications.
  • Adhered to standard formats for non-voice and voice accounts.
  • Knowledge for Zendesk, MS office, Knowledge base, And other tools system.
  • Process orders and payment methods.
  • Completed assigned tasks under a seasonal employment contract.

OPERATION SUPERVISOR/LEADER

Manila Doctors Hospital
05.2020 - 09.2020
  • Supervise 170 crews (morning and afternoon shift)
  • Led daily meetings to communicate task routines to my downlines.
  • Managed daily operations to enhance overall efficiency and effectiveness.
  • Addressed department concerns and provided timely resolutions.
  • Provide training for my downlines.
  • Addressed concerns from my downlines and provided resolutions.
  • Ensures that the standards are followed by my downlines.

CABIN STEWARD/ CABIN HOST

MAGSAYSAY MARITIME CORP. (Costa Cruises)
07.2013 - 05.2019
  • Greeted guests during embarkation and promptly attended to their needs, enhancing overall guest experience.
  • Assist the luggage of the guest during embarkation and disembarkation
  • Handle guest with different Nationalities (EUROPEANS, AMERICANS, ASIANS, RUSSIANS, AUSTRALIANS, SOUTH AFRICANS AND FRENCH POLINESIANS.)
  • Worked aboard Costa Cruises fleet, providing exceptional service to guests.
  • Maintain the sanitation and follow the housekeeping standards of the company.
  • Follow the ROUTINE CLEANING prepared by Supervisor and other related task of the day.
  • Executed various tasks assigned by supervisor, contributing to smooth operations and guest satisfaction.
  • Report all unusual incidents to supervisor
  • Report damages of housekeeping equipment and supplies

ROOM ATTENDANT

Casablanca Hotel, Condominium, Grill and Bar Restaurant
Subic Bay Freeport Zone
03.2011 - 09.2012
  • Maintained cleanliness and orderliness of guest rooms and public areas to enhance guest satisfaction
  • Managed make-up room and provided additional services.
  • Itemized and monitored amenities used in housekeeping to ensure accurate inventory management
  • Market the rooms to walk-in guests

Education

Bachelor of Science - Business Administration And Management

ST. COLUMBAN COLLEGE
Olongapo City, PH
03-2012

MBA - Healthcare Management And Leadership

CALIFORNIA INTERCONTINENTAL UNIVERSITY
Irvine, CA
04-2026

Skills

  • Patient care
  • Dementia care
  • Care plan development
  • First aid and safety
  • Healthcare management
  • Customer service
  • Technical Support
  • Housekeeping Management
  • Data Analysis
  • Team leadership
  • Microsoft Office
  • Canvas AI tool
  • Records management

References

  • Camelle Dagdag, Staff Nurse, San Jose Regional Hospital, 714-488-7683
  • Joyce Marks, Patient client, Gilroy CA, 408-5155-5644
  • Charles Borello, Real Estate Business Owner, Patient Client, San Jose CA, 408-921-3261
  • Dr. Elmer F. Callo, M.B.A., Chairperson of Hotel and Restaurant Management, Columban College, 09293340144 or (047) 222-2102
  • Dr. Carlito A. Galangue, M.B.A., DEAN of College of Business Administration, Columban College, (047) 222-2102

Training

  • Seminar Workshop Hotel and Restaurant Management, Punta De Uian Beach Resort, 09/18/10
  • AME Regional Marketing management Education, Olongapo City Convention Center, 08/06/09
  • Actual SHIPBOARD TRAINING (NEGROS NAVIGATION; Cebu, Iloilo, Boracay, Misamis), 04/30/09 - 05/04/09
  • E- Commerce: TRENDS AND OPPORTUNITY, Olongapo City Convention Center, 03/04/09
  • Wine and Cheese and Cocktail Mixing, Olongapo City Convention Center, 12/09/08
  • Tourism: Global Trends and Opportunity, Olongapo City Convention Center, 08/29-30/08

Languages

English
Professional
Spanish
Limited

Certification

  • Driver's License
  • CPR Training Certificate
  • Basic Life Support
  • Crowd and Crisis Management Certificate

Accomplishments

  • Dean's Lister
  • Leadership Award
  • Employee of the month

Timeline

HEALTHCARE CAREGIVER

Self-employeed
04.2025 - Current

STATEROOM HOST

Disney Cruise Line
01.2022 - 01.2025

CUSTOMER SERVICE REPRESENTATIVE

Alorica MJ Plaza (T-Mobile)
01.2021 - 01.2022

TECHNICAL SUPPORT ADVISOR

Concentrix(Meta Quest)
10.2020 - 01.2021

OPERATION SUPERVISOR/LEADER

Manila Doctors Hospital
05.2020 - 09.2020

CABIN STEWARD/ CABIN HOST

MAGSAYSAY MARITIME CORP. (Costa Cruises)
07.2013 - 05.2019

ROOM ATTENDANT

Casablanca Hotel, Condominium, Grill and Bar Restaurant
03.2011 - 09.2012

Bachelor of Science - Business Administration And Management

ST. COLUMBAN COLLEGE

MBA - Healthcare Management And Leadership

CALIFORNIA INTERCONTINENTAL UNIVERSITY

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Edwin Benjamin Adamos