EDWINE MCADAMS
Kissimmee,FL
Summary
Dedicated employee with more than 18 years in customer service and retail. Possesses a firm commitment to customer service that has been described as "second-to-none by employers.
Overview
20
20
years of professional experience
Work History
Co-Founder and Chief Operations Officer
The Kidney Awareness Society
03.2015 - Current
- Gather and analyze cultural, educational, social and demographic data about the community to guide local program development.
- Assist in the development of a non-profit 501(c)(3) organization that seeks to provide awareness and strategies to people who suffer from kidney disease in an effort to enhance quality of life.
Customer Service Representative
PIP Printing & Marketing
09.2017 - 07.2018
- Served as the main liaison between customers, management and sales team.
- Routinely answered product questions with up-to-date knowledge of regarding merchandise and pricing.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Politely greeted customers entering the office and via telephone to ascertain what each customer wanted or needed.
- Dedicated to continuously improving sales abilities and product knowledge.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Qualify and develop sales leads, referrals, and pro-actively follow up on our targeted marketing efforts.
Customer Experience Supervisor
Office Max
12.2016 - 08.2017
- Inspire, coach, train, cross-train and motivate a team of store associates.
- Share best practices for sales and customer service with other team members to help improve the store's efficiency.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Managed work flow to meet or exceed quality service goals.
Copy & Print Supervisor
Staples
01.2004 - 04.2016
- Provided training, coaching, feedback and guidance to enhance individual and team behavior and skill development to maximum performance.
- Budgeted, verified and implemented cost control of departmental expenses.
- Created and maintained a successful Inspired Selling culture in the Copy & Print Center committed to delivering results by providing solutions to customers by managing relationships.
- Met and exceeded key metrics which include profitable sales and margin, customer satisfaction while maintaining associate satisfaction and retention.
- Built client relationships and established new customer accounts by acting as the liaison between the customer and account manager.
Substitute Teacher
Fulton-Holland Educational Services Center
08.2009 - 12.2013
- Supported classroom teachers throughout the school district in implementing a curriculum for a group of less than 30 students in the teacher's absence.
- Taught an average of 20 students per class.
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
- Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Board of Education goals.
- Organized grade records to increase reference speed.
- Fostered meaningful relationships among teachers and students through organization, dedication and effectiveness of classroom management and instruction.
- Consistently received positive evaluations from teachers and students.
Seasonal Package Handler
United Parcel Service
12.2010 - 12.2010
- Loaded and unloaded delivery trailers.
- Continually lift, lower and slide packages between 25 and 50lbs.
- Loaded truck and properly secured items to prevent damage during transportation.
- Followed the company's loading and unloading procedures for hazardous materials.
- Practiced safe and secure loading methods to avoid damaging goods.
- Worked overnight shifts during peak periods.
- Interpreted maps and followed written and verbal directions.
- Kept the warehouse and associated outside areas neat and clean at all times.
Financial Aid Assistant
Education Corporation
10.2006 - 06.2008
- Diligently reviewed student loan applications and assist in the resolution of any conflicting information to ensure complete and accurate processing for compliance with all application and program requirements.
Education
Associate of Applied Science - Visual Communication, Graphic Design
Gibbs College
Livingston, NJ2008
Associate of Applied Science - undefined
Gibbs College
Livingston, NJ2008
Skills
- Staff coaching, training and development
- Effective problem solver
- Adherence to high customer service standards
- Referral/Repeat business generation
- Customer acquisition
- Excellent multi-tasking
- Complaint handling
- Inventory management
- Excellent customer service skills
- Customer-focused and oriented
- Goal-oriented
- Detail-oriented
- Upselling and consultative sales
- Opening and closing procedures
Timeline
Customer Service Representative
PIP Printing & Marketing
09.2017 - 07.2018
Customer Experience Supervisor
Office Max
12.2016 - 08.2017
Co-Founder and Chief Operations Officer
The Kidney Awareness Society
03.2015 - Current
Seasonal Package Handler
United Parcel Service
12.2010 - 12.2010
Substitute Teacher
Fulton-Holland Educational Services Center
08.2009 - 12.2013
Financial Aid Assistant
Education Corporation
10.2006 - 06.2008
Copy & Print Supervisor
Staples
01.2004 - 04.2016
Associate of Applied Science - Visual Communication, Graphic Design
Gibbs College
Associate of Applied Science - undefined
Gibbs College
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