Summary
Overview
Work History
Education
Skills
Musically
Languages
Timeline
Generic

Edwin G Contreras

Magnolia,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at HEB Grocery Store. Expert in leveraging customer service and planning skills to exceed performance targets. Achieved high satisfaction ratings by excelling in multitasking and decision-making, ensuring quality service and efficient problem resolution. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

3
3
years of professional experience

Work History

Personal Shopper

HEB Grocery Store
10.2022 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
  • Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Construction Worker

Gageco
05.2023 - 07.2023
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Machine operator
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Construction Of Retaining walls & Carry up to 80lbs pavers

Cashier

Home Depot
09.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Asked questions to help with the Customers desire needs.

Cashier

Jack in the Box
06.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Science - Electrical Engineering

Lone Star College System
Spring, TX
05.2025

GED -

Magnolia High School
Magnolia, TX
05.2022

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Relationship Building
  • Flexible Schedule
  • Heavy Lifting
  • Time Management
  • Multitasking

Musically

I'm self-Taught on 3 instrument and Im very Attention detailed.

Languages

Spanish
Professional Working

Timeline

Construction Worker

Gageco
05.2023 - 07.2023

Personal Shopper

HEB Grocery Store
10.2022 - Current

Cashier

Home Depot
09.2021 - 05.2022

Cashier

Jack in the Box
06.2021 - 01.2022

Associate of Science - Electrical Engineering

Lone Star College System

GED -

Magnolia High School
Edwin G Contreras