Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Accomplishments
Timeline
Generic

Edwing Contreras

Fontana

Summary

Dynamic operations supervisor with a proven track record at Live Nation, excelling in staff engagement and conflict resolution. Expert in implementing SOPs and enhancing guest experiences, fostering a collaborative culture. Bilingual in English and Spanish, skilled in training development and safety compliance, driving operational excellence and team performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Supervisor | Employee & Guest Experience Manager | Guest Services Supervisor

Live Nation
Riverside
04.2023 - Current
  • Lead daily operations with department heads (Security, Guest Services, VIP)
  • Implement SOPs and service standards across teams
  • Resolve conflicts, manage incidents, and oversee training
  • Cultivate a 'One Crew' culture through communication and recognition programs
  • Boosted staff performance with engagement programs
  • Structured guest complaint resolution process
  • Developed onboarding and training materials

Crowd Control Specialist

Yaamava' Resort & Casino
San Bernardino
02.2022 - 05.2023
  • Designed training material and led a safety task force
  • Introduced process improvements for event safety

Crowd Control Specialist

San Manuel Casino
San Bernardino
04.2021 - 02.2022
  • Conducted screening and security procedures
  • Supported incident response and team coordination

Front Desk Receptionist | Administrative Assistant

Libreria del Pueblo
San Bernardino
01.2021 - 05.2021
  • Managed front desk operations, bilingual communication, and legal document translation

Batcher & Document Scanner

CALIBRATED Healthcare Network
Ontario
06.2019 - 05.2020
  • Handled digital mail processing and document categorization

Education

High School Diploma -

Fontana High School
Fontana, CA
01.2013

Skills

  • Operations management
  • Event logistics
  • SOP implementation
  • Staff supervision
  • Shift planning
  • Conflict resolution
  • Customer experience
  • VIP service delivery
  • Complaint management
  • Employee engagement
  • Culture development
  • Internal communication
  • Safety compliance
  • Risk management
  • Incident reporting
  • Cross-functional leadership
  • Team collaboration
  • Stakeholder alignment
  • Microsoft Office Suite
  • Data entry and reporting
  • Bilingual communication: English & Spanish
  • Staff training and development

Certification

  • California Driver's License
  • Security Protocol Training (Live Nation & Casino)
  • Crowd Management & Safety Compliance (Experience-based)

Personal Information

Authorized To Work: U.S.

Languages

English
Native/ Bilingual
Spanish
Full Professional

Accomplishments

  • Received the Assistant General Manager award in 2024 for Live Nation here in RIverside

Timeline

Operations Supervisor | Employee & Guest Experience Manager | Guest Services Supervisor

Live Nation
04.2023 - Current

Crowd Control Specialist

Yaamava' Resort & Casino
02.2022 - 05.2023

Crowd Control Specialist

San Manuel Casino
04.2021 - 02.2022

Front Desk Receptionist | Administrative Assistant

Libreria del Pueblo
01.2021 - 05.2021

Batcher & Document Scanner

CALIBRATED Healthcare Network
06.2019 - 05.2020

High School Diploma -

Fontana High School

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