Edwing Metayer
North Miami,FL
Summary
Dedicated Front Desk Agent with 1 year of hands-on experience in the hospitality industry. Skilled in delivering exceptional guest service, managing front desk operations, and resolving issues with professionalism and care. Known for strong communication skills, a positive attitude, and the ability to create a welcoming environment for guests and team members alike. Quick to learn, highly adaptable, and committed to ongoing personal and professional growth.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Prime Hotel
05.2024 - Current
- We have provided exceptional customer service by greeting and assisting guests with check-in and check-out procedures
- Managed reservations, handled guest inquiries, and resolved issues efficiently to ensure a positive guest experience
- Coordinated with housekeeping and maintenance teams to ensure rooms were ready and up to standard
- Processed payments, maintained accurate records, and managed the hotel’s booking system
Account Executive
Muse Management Group
04.2024 - 05.2024
- Spearheaded campaign planning sessions within the office environment, developing strategic approaches to reach and engage eligible customers
- Managed account documentation and maintained accurate records of field activities, customer interactions, and sales outcomes for reporting purposes
Food server
The Bol/Three Woks
07.2022 - 07.2024
- We provide attentive service in a fast-paced buffet-style restaurant, ensuring prompt and friendly interaction to satisfy customers
- We handle cash and card transactions accurately and with integrity, processing payments and providing accurate change when needed
Intern
Junior Achievement Program
07.2021 - 08.2021
- Collaborated with a diverse team of peers to design and launch a website dedicated to collecting donations for school supplies, targeting aid for underprivileged children
- Utilized digital marketing strategies to promote the website, increasing community awareness and participation in the donation drive
Education
High School - Academy of Finance
North Miami Senior High School
North Miami, FL06.2022
Associates - Business Administration
Miami Dade College
North Miami, FL04.2025
Skills
- Attention to Detail
- Booking & Reservation Systems
- Bilingual Communication
- Cash Handling & POS Transactions
- Efficient Check-In/Check-Out Process
- Guest Service Excellence
- Multi-Line Phone Handling
- Problem Solving Under Pressure
- Team Collaboration
- Time Management
- Upselling & Promoting Hotel Services
- Verbal & Written Communication
ADDITIONAL SKILLS
- Excellent communication and interpersonal skills, fostering a positive and inclusive environment.
- Experienced in hotel front desk operations, including reservations, check-ins, and guest issue resolution.
- Proven ability to adapt and learn quickly, with a strong desire for personal and professional growth.
- Strong customer service skills with a focus on building relationships and providing exceptional service.
Hobbies and Interests
In my leisure time, I cherish moments spent with family and friends, engaging in various activities that strengthen our bonds., Whether it's a casual hangout, a lively game night, or enjoying food together, these experiences are valuable to me. Additionally, I have a deep love for reading, which not only provides a peaceful escape but also broadens my perspectives and knowledge., Travel is another passion of mine, as it allows me to immerse myself in different cultures, meet new people, and create lasting memories. I also love interacting and helping others, it helps build character and social skills.
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Professional Working
Spanish
Elementary
Timeline
Front Desk Agent
Prime Hotel
05.2024 - Current
Account Executive
Muse Management Group
04.2024 - 05.2024
Food server
The Bol/Three Woks
07.2022 - 07.2024
Intern
Junior Achievement Program
07.2021 - 08.2021
High School - Academy of Finance
North Miami Senior High School
Associates - Business Administration
Miami Dade College
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