Edwin H. B. Rodriguez
Yonkers,NY
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
T-Mobile
Yonkers, NY
07.2023 - Current
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Sales Representative
T-Mobile, Mount Vernon
Mount Vernon, NY
08.2013 - 06.2023
- Provide Customer Service to all patrons seeking to make purchase
- Provide technical and general service support to customers on site or over the phone
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Cleaned shelves, counters and tables to maintain organized store.
Sales Representative
Verizon
Eastchester, NY
05.2012 - 08.2013
- Stocked, maintained, and tracked inventory daily
- Assisted in the sales of services and contracts
- Responsible for opening and closing of the location
- Maintained cash registers & daily totals also did bank runs
- Provided technical and general service support to customers on location or over the phone.
Education
High School Diploma -
Gorton High School
Yonkers, NY06.2010
Skills
- Coaching and Mentoring
- Sales Analysis
- Safety Mindset
- Shift Scheduling
- Retail Employee Training
- Operations Oversight
- Store Opening and Closing
- Performance Monitoring
- Sales Leadership
- Retail Operations
- Staff Management
- Market Trend Awareness
References
References Available Upon Request
Timeline
Retail Store Manager
T-Mobile
07.2023 - Current
Sales Representative
T-Mobile, Mount Vernon
08.2013 - 06.2023
Sales Representative
Verizon
05.2012 - 08.2013
High School Diploma -
Gorton High School
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