Edwin Jose Castoire
Camden,NJ
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
AutoZone
06.2023 - 11.2023
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Representative
Target
11.2022 - 06.2023
- Provided primary customer support to internal and external customers.
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented and developed customer service training processes.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Met customer service goals and exceeded customer expectations.
Customer Service Cashier
Chick-fil-A
10.2021 - 10.2022
- Utilized POS system to handle customer cash and credit card transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Redeemed coupons to discount purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Eastside High School
Camden, NJ06.2023
Skills
- Safety and Cleanliness Standards
- POS System Operation
- Product Promotions
- Team Leadership
- Inventory and Stocking
- Money Handling
- Customer Assistance
- Documentation And Reporting
- Customer Service
- Sales and Promotions
- Merchandise Receiving and Handling
- Merchandising and Display
- Flexible Schedule
- Customer Engagement
Timeline
Retail Sales Associate
AutoZone
06.2023 - 11.2023
Customer Service Representative
Target
11.2022 - 06.2023
Customer Service Cashier
Chick-fil-A
10.2021 - 10.2022
High School Diploma -
Eastside High School
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