Edwin Paez

● Collaborated with a team to successfully complete large-scale installation projects within strict deadlines.

● Supported cost-saving initiatives by accurately estimating materials required for each job and eliminating wastage during installations.

● Participated in continuing education courses to stay current with industry trends, regulations, and advancements in technology.

● Optimized energy efficiency for clients by recommending appropriate solutions based on their specific needs.

● Verified and explained benefits, coverages, fault, and claims process either verbally or in writing which complied with regulatory and statutory requirements.
● Conducted investigations to determine liability and damages and differentiated between allegations and facts. Identified and obtained statements from insureds, claimants, and witnesses.

● Evaluated and negotiated within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrated proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage.

● Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.

● Effectively deescalated customer complaints, including those involving the Better Business Bureau.
● Provided training to incoming agents on procedures, written communication, and conflict resolution.
● Trained in live chat support and written correspondence.
● Consistently met customer call guidelines for service levels, handle time, and productivity.

● Utilized mediation techniques to enhance customer experience.

● Evaluated potential manufacturer assistance for repairs based on warranty, brand loyalty, and overall customer experience.

● Educated potential clients on projected revenue, fostering a consistent influx of new business.
● Delivered precise and crucial company platform and editorial details to new clients.
● Monitored and adjusted advertising campaign pacing and performance to align with client-defined key performance indicators (KPIs).