Summary
Overview
Work History
Education
Skills
Timeline
background-images

Edwonna James

Los Angeles,CA

Summary

Driven customer service agent with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

13
13
years of professional experience

Work History

Dispatcher Clerk

ABM
04.2019 - Current
  • Maintained strict adherence to safety protocols and regulations, reducing the potential for accidents or incidents on the job site.
  • Enhanced communication efficiency by implementing a streamlined dispatching process.
  • Maintaining files, records, and legal documents.
  • Providing and following oral instructions.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Effectively communicate with drivers, clients, and other personnel.


Crossing Guard

LADOT
08.2016 - 05.2018
  • Informing both children and adults of traffic rules
  • Monitor traffic flow to ensure pedestrians safety
  • Report unsafe behavior of children to school officials
  • Collaborated with school administrators to identify potential safety hazards and develop strategies for addressing them.
  • Enhanced community relations by courteously interacting with parents, students, and staff on a daily basis.
  • Used signs, hand signals and flags to control car and foot traffic conditions.

Cashier

Walmart
05.2016 - 09.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Bagged customer purchases.

Transporter

Hertz
11.2015 - 05.2016
  • Maintain quality, safety, and/or infection control standards.
  • Transport vehicles safely within the airport to various service areas.
  • Safely moved vehicles between airport and off-airport locations.
  • Provided outstanding customer service.
  • Maintained courteous and professional behavior & appearance.
  • Followed all company safety policies and procedures and protect company assets.
  • Ability to work with minimal supervision while maintaining high energy.
  • Knowledge of related accreditation and certification requirements.
  • Understand and follow safety procedures.
  • Train staff

Guard/Screener

G2 Secure Staff
05.2012 - 10.2015
  • Search packages by hand when it is suspected to contain prohibited items such as weapons.
  • Close entry areas following security breaches.
  • Record information about any baggage that sets off alarms in monitoring equipment.
  • Locate suspicious bags pictured in printouts sent from remote monitoring areas, and set these bags aside for inspection.
  • Provide directions and respond to customers inquiries.
  • Check badges to ensure that they are valid.
  • Send checked baggage through automated screening machines, and set bags aside for searching or rescreening as indicated by equipment.
  • Notify supervisors or other appropriate personnel when security breaches occur.
  • Physical and ETD Training

Education

ICDC College
Lawndale, California
01.2010

undefined

Hawthorne High School
Hawthorne, California
06.2007

Skills

  • Dedicated
  • Hard Working
  • Team Player
  • Certified Screening
  • Verbal and written communication
  • Minimum Supervision Required
  • Microsoft Word
  • Excellent Customer Service
  • Dispatch software
  • Scheduling coordination
  • Problem-solving
  • Multitasking and organization

Timeline

Dispatcher Clerk

ABM
04.2019 - Current

Crossing Guard

LADOT
08.2016 - 05.2018

Cashier

Walmart
05.2016 - 09.2016

Transporter

Hertz
11.2015 - 05.2016

Guard/Screener

G2 Secure Staff
05.2012 - 10.2015

undefined

Hawthorne High School

ICDC College

Similar Profiles

CREATE PROFILE
Edwonna James