Edy O. Vazquez Pantoja
Miami,FL
Summary
As a self-employed expert in Informatic Services, I leveraged my goal-oriented mindset and technical support skills to enhance team productivity significantly. By mastering customer service and complaint handling, I ensured client satisfaction through efficient problem resolution and superior client relationship building, without relying on numerical specifics.
Professional with high standard of excellence in servicing roles. Extensive experience in maintaining and repairing equipment, ensuring operational efficiency. Strong team collaborator with focus on achieving reliable results and adapting to changing needs. Skilled in troubleshooting, maintenance, and customer service.
Overview
8
8
years of professional experience
Work History
Informatic Services
Self
12.2018 - 09.2024
- Web developer
- Network Administrator
- Cellphone, computer and related equipment sales.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Network administrator (manager)
Juan Castella School
03.2017 - 11.2018
- Web developer
- Administrator/Manger duties.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues.
Softwares Installer
Joven Club
07.2016 - 03.2017
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems.
- Enhanced customer satisfaction by providing timely and accurate installations.
Education
Bachelor of Science - Informatics And Technology
University of Granma
Cuba07-2016
Skills
- Customer service
- Ciber security
- Cellphones, computer and related equipment sales
- Web development (HTML, JavaScript, PHP, CSS)
- DataBase management (MySQL)
- Desktop Programmer (C/C)
- Goal-oriented mindset
- Client relationship building and Complaint handling
- Call center experience
- Data entry
- Technical support
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Informatic Services
Self
12.2018 - 09.2024
Network administrator (manager)
Juan Castella School
03.2017 - 11.2018
Softwares Installer
Joven Club
07.2016 - 03.2017
Bachelor of Science - Informatics And Technology
University of Granma
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