Edyta Olow
Warren
Summary
Accomplished Service Professional with 16 years of expertise in leadership, event management, sales, and marketing, with a demonstrated history of success in customer satisfaction, conflict resolution, building partnerships, and networking. Detail oriented self-starter and quick learner with strong communication skills; well-versed in leading staff, training, and mentoring; excellent interpersonal, team, and time management skills.
Overview
27
27
years of professional experience
Work History
Service Professional and Certified Trainer
Bahama Breeze Island Grille
04.2008 - Current
- Booked multiple events per month in each location, ranging in size from small to full Restaurant Buy-Outs of 300 people. Including weddings, funerals, showers, birthday parties, seminars, networking groups, reunions and various corporate events.
- Was responsible for all aspects of the event, from the initial phone or email inquiry, food and beverage selection, contract set up, menu printing and execution of all events, as well as all follow up.
- Procured numerous vendors and services as needed.
- Set up Off Site Marketing Events including our participation in the Michigan State Fair, Royal Oak Arts Beats and Eats, Livonia Spree as well as numerous Charity Events.
- As Certified Trainer was also responsible for Training at both locations.
- In 2018 was awarded Darden's Employee of the Year Award.
- Managed inventory control by doing liquor counts and inventory and checking the truck in, as well as cash control, and store opening and closing procedures.
- Enhanced client relationships through consistent communication and timely followups. Created multiple Guest connections through daily Table Touches throughout the shift.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with our Guests.
- Mentored new hires during their Training process, ensuring they were well-equipped to excel in their roles from day one. Strived to live the Bahama Breeze way everyday and led by example.
- Participated in industry conferences and networking events to expand professional network and increase group sales opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server Team Lead
Cassel's Restaurant
01.1998 - 03.2008
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment. Handled all Server scheduling for 2 years.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Assisted management in updating menu offerings, contributing to an increase in overall sales revenue.
- Was cross-trained and able to jump to back of house and help as needed.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
Education
Associate of Applied Science - General Studies
Oakland Community College
04.2014
Skills
- Cultivating Client Relationships
- Active Listening Skills
- Conflict resolution
- Contract management
- Goal setting
- Client retention
- Critical thinking
- Solid written & verbal communicator
- Attention to Detail
- Problem solving
- Budget adherence
Activities and Interests
- Cooking
- Reading
- Movies
- Camping
- Drawing and painting
- Travel
- Dog Rescue Volunteer
- Bi-Lingual (Polish)
- Boy Scouts of America
Languages
Polish
Native or Bilingual
Timeline
Service Professional and Certified Trainer
Bahama Breeze Island Grille
04.2008 - Current
Server Team Lead
Cassel's Restaurant
01.1998 - 03.2008
Associate of Applied Science - General Studies
Oakland Community College
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