Juan Saenz
Houston,TX
Summary
Proven track record in enhancing customer engagement as a Crew Member at McDonald's. Excelled in food preparation and drive-thru operations, significantly improving service efficiency. Demonstrated strong leadership and clear communication, fostering team cohesion and exemplary customer service. Skilled in cooking and housekeeping, ensuring high standards of cleanliness and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Crew Member
McDonald's
07.2023 - Current
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
Crew Member
McDonald's Restaurant
06.2002 - 04.2023
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
Club Staff Member
Inergy Night Club
02.1997 - 04.2002
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Built and established positive relationships with patrons, team members and supervisors.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Education
High School Diploma -
Eisenhower High School
Houston, TX05.1990
Skills
- Cooking
- Customer Engagement
- Drive-Thru Operations
- Order Management
- Food Preparation
- Housekeeping
- Taking Orders
- Crew Leadership
- Time Management
- Clear Communication
- Cleaning
- Salesmanship
Timeline
Crew Member
McDonald's
07.2023 - Current
Crew Member
McDonald's Restaurant
06.2002 - 04.2023
Club Staff Member
Inergy Night Club
02.1997 - 04.2002
High School Diploma -
Eisenhower High School