Tatia Grandstaff
Laredo,TX
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues.
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.
Overview
29
29
years of professional experience
8
8
years of post-secondary education
Work History
Transcriber for Unemployment Compensation Hearings
Diaz Transcription Services
Laredo (Remote), TX
01.2021 - Current
Customer Service Representative
Wayfair (Remote)
Laredo, TX
06.2020 - 01.2022
- Assisting customers by phone and email to service their orders, answer questions and concerns that they may have, troubleshooting and overall to provide an exceptional customer service experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hearing Reporter
StratComm, Inc
Laredo, TX
03.2018 - 12.2020
- Learning the required procedures and the use of the equipment and software provided
- Escorting claimants to the hearing room, ensuring they understand the hearing process
- Setting up the recording equipment and ensuring it is functioning properly prior to the start of
- Of each hearing
- Operating the equipment and annotating the recording to provide an index of events during the hearing process
- Submitting a complete and audible digital recording of the hearing, including exhibits offered by the claimant or representative.
Customer Service Representative
Prisoners Resource
San Antonio, TX
12.2015 - 03.2017
- Responsible for setting up new accounts
- Maintained database by entering new and updated customer information into the database
- Provided customer service support through the phone and email.
Paralegal
Law Office of Howard E. Davis
San Antonio, TX
08.2014 - 12.2015
- Coordinated, prepared and interpreted complex legal documents including pleadings, motions, briefs, interrogatories, responses, agreements, and legal memoranda
- Legal transcription
- Recorded and monitored court appearance schedule, pleadings and filing requirements
- Organized trial preparation and support including witness lists, exhibits and trial binders.
Legal Assistant
Law Office of Leonard Junker
Kingston, PA
10.2007 - 06.2014
- Coordinated, prepared and interpreted complex legal documents including pleadings, motions, briefs, interrogatories, responses, agreements and legal memoranda
- Recorded and monitored court appearance schedule, pleadings and filing requirements
- Organized trial preparation and support including witness lists, exhibits and trial binders
- Add a description of your job
- Dit
Legal Transcriptionist (Remote)
Deposition Services, Inc
Bloomsburg, PA
07.2003 - 12.2004
Legal Assistant
Law Office of Derr
Norton, Bloomsburg, PA
01.2000 - 08.2004
- Provided legal and administrative support to four attorneys
- Prepared legal documents including, pleadings, petitions, memoranda and correspondence
- Tracked and recorded billable hours for each case
- Maintained and updated in-house law library.
Medical Secretary/Receptionist
Cornerstone Alliance Health CENTER
Webster City, IA
08.1990 - 05.1999
- Answered phones
- Greeted and checked in patients, scheduled appointments
- Updated insurance information and collected co-payments
- Data entry
- Maintained patient files/Medical Transcription.
Education
Paralegal Certificate in Paralegal Studies -
Penn State Campus
05.2002 - 05.2004
No Degree - Legal/Medical Transcription, Court Reporting
Southwest Vocational Technical Institute
Fairmont, MN 09.1985 - 08.1988
High School Diploma -
Fairmont High School
Fairmont, MN 08.1982 - 08.1985
Skills
Complaint resolution
Report preparation
Administrative support
Medical terminology knowledge
Recordkeeping strengths
Multi-line phone talent
Professional telephone demeanor
CRM
Creative problem solving
Receiving support
Order fulfillment
Legal/Medical Transcription
Data Entry Experience
Accomplishments
Received The Amethyst Club Award for providing superb customer service - October, 2021.
Timeline
Transcriber for Unemployment Compensation Hearings
Diaz Transcription Services
01.2021 - Current
Customer Service Representative
Wayfair (Remote)
06.2020 - 01.2022
Hearing Reporter
StratComm, Inc
03.2018 - 12.2020
Customer Service Representative
Prisoners Resource
12.2015 - 03.2017
Paralegal
Law Office of Howard E. Davis
08.2014 - 12.2015
Legal Assistant
Law Office of Leonard Junker
10.2007 - 06.2014
Legal Transcriptionist (Remote)
Deposition Services, Inc
07.2003 - 12.2004
Paralegal Certificate in Paralegal Studies -
Penn State Campus
05.2002 - 05.2004
Legal Assistant
Law Office of Derr
01.2000 - 08.2004
Medical Secretary/Receptionist
Cornerstone Alliance Health CENTER
08.1990 - 05.1999
No Degree - Legal/Medical Transcription, Court Reporting
Southwest Vocational Technical Institute
09.1985 - 08.1988
High School Diploma -
Fairmont High School
08.1982 - 08.1985