Edward Steele

Currently working as a Landing Host Specialist in the Portland, Oregon area. I have completed jobs all throughout the city building relationships with local management. I have worked over 250+ jobs with a standing rating of {4.6}. I have built up great rapport with HQ. Gaining extensive experience within the company : Concierge , Install Coordinator , Home Quality Assessment, Videography, Painter , Property Tour & Home Evaluations.

• Perform deep cleaning between member reservations and ensuring that Landing homes are in move-in ready condition
• Perform home cleanings in member occupied homes
• Coordinate with Landing Install and Design teams and movers to set up and decorate brand new Landing homes with furniture and household goods
• Creating warm and inviting ambiance for members
• Provide top-tier customer service while checking Members in and out of Landing homes
• Assist HQ with lock box troubleshooting
• Pick up essential items from stores to bring to Members.

Owner / Operator & sole proprietor. Commercial & residential. Move-out & repeat cleaning services. Specializing in non-toxic & eco friendly cleaning practices.

• Active roll is Owner/Operator .
• Managing day-to-day business operations
• Performing statistical analyses to gather data for operational and forecast needs. Training employees to perform daily business functions.
• Established, optimized and enforced business policies to maintain consistency across operations.
• Reconciled daily sales, returns and financial reports.
  

Owner / Recording Studio Manager of Super Secret Studios in the Mural Arts District in the Inner SE Portland, Oregon.

• Created policies and procedures for company standards.
• Met with clients asking open-ended questions to better determine needs.
• Handled accounting for payroll and billing.
• Recruited, trained and developed high-performing and customer-focused team from scratch.
• Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Maintained cleanliness and organization of Recording workspace, working closely with employees to systemize tasks.

Averaged 12-15 clients per week & 35-50 clients per month. Held a 4.0 QAR ( Quality Assurance Rating) for over 1 year. Vested - Tier 3 worker employee. Trained over 100 new qualified cleaners. Average 2 per week. Provided QA (Quality Assurance) Checks for new employees. Provide feedback to management for new hires.

• Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
• Used time management and efficient cleaning methods to meet deadlines.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Emptied trashcans and transported waste to collection areas.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Organic-based chemicals to disinfect floors, counters and furniture.
• Supervised supplies in inventory and submitted reorder requests.
• Promoted building security by locking doors and checking electrical appliances for safety hazards.

I helped managed my mothers cleaning company from Age 16-23, before moving to Oregon. I was the direct point of contact in between the company and the properties. Additionally I was responsible for filling chemicals, and keeping inventory for ordering.

• Conducted residential household cleaning
• Performed Move-out / Move-in cleans
• Train new employees
• Conduct checklist inspections
• Establishing communication with property management about maintenance requests.
• Performing, Daily / Weekly / Monthly - Inventory, filling and restocking & purchasing of cleaning supplies.