Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Becky Ocana

ADMINISTRATIVE ASSISTANT
Los Angeles,CA

Summary

Experienced administrative professional with excellent customer service, time management and multitasking abilities. Knowledgeable about handling insurance claims, drafting correspondence and coordinating files. Looking for a challenging role with a growing team.

Overview

21
21
years of professional experience

Work History

RECON ADMINSTRATIVE ASSISTANT

GANAS AUTO
EL MONTE, CA
08.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Liens Assistant

Wilshire Law Firm
04.2023 - Current
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Attended to office operations and required paperwork.
  • Worked closely with coworkers to strategically plan for company growth.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Keyed all data into Litify
  • Produced accurate office files, updated spreadsheets and boost team productivity.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.

Claims Assistant

Avon Rent A Car, Truck And Van
07.2022 - 03.2023
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Logged, allocated and managed claims.
  • Created and updated EXCEL tracking spreadsheets.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.

Administrative Assistant

DaVita
11.2002 - 02.2022
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed department budgets and generated financial reports for management review.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Associate of Arts - CRIMINAL JUSTICE

UNIVERISTY OF PHOENIX
Phoenix, AZ
06.2012

Skills

  • Office Supplies and Inventory
  • Drafting Correspondence
  • Accounts Payable and Accounts Receivable
  • Policy Knowledge
  • Mail Processing
  • Tracking Spreadsheets
  • Setting Up Files
  • Data Entry
  • Checking Medical Status
  • Customer Interaction
  • Claims Reports and Documentation
  • Professional Correspondence
  • Call Routing
  • Reading Comprehension
  • Special Projects
  • Information Updates
  • Document Organization
  • Data Communications
  • Customer Experience
  • Reviewing Demographics
  • Reminder Calls
  • Microsoft Office
  • Production Goals
  • Team Meetings
  • Patient Medical Histories
  • Data Entry Software
  • Complex Problem-Solving
  • HIPAA Regulations
  • Special Handling

Languages

Spanish
Native or Bilingual

Timeline

RECON ADMINSTRATIVE ASSISTANT

GANAS AUTO
08.2023 - Current

Liens Assistant

Wilshire Law Firm
04.2023 - Current

Claims Assistant

Avon Rent A Car, Truck And Van
07.2022 - 03.2023

Administrative Assistant

DaVita
11.2002 - 02.2022

Associate of Arts - CRIMINAL JUSTICE

UNIVERISTY OF PHOENIX

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Becky OcanaADMINISTRATIVE ASSISTANT