Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marva Johnson

Arlington,TX

Summary

High-performing Tax Professional proficient at preparing complete and accurate tax returns. Knowledgeable in overseeing all paperwork for tax preparation. Excellent planning, problem-solving and decision-making strengths and experienced in latest tax codes and changes.

Deadline-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Tax Consultant

Mega Tax Services
10.2016 - Current
  • Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
  • Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
  • Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
  • Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
  • Analyzed financial documents to accurately reflect client information on tax returns.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Responded to inquiries from IRS and other tax authorities.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Utilized tax software to prepare returns and meet deadlines.

Customer Care Representative

Silverleaf Resort
03.2009 - 09.2015
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

Arlington High School
Arlington, TX
06.1997

Associate of Applied Science - Medical Social Work

Everest Institute
Arlington, TX
11.2010

Skills

  • Tax planning strategies
  • Tax research
  • Financial analysis
  • Statement filing
  • Tax law review
  • Document review
  • Valid PTIN
  • Tax compliance
  • Prepare returns
  • Decision-making
  • Tax accounting

Languages

Spanish
Native or Bilingual

Timeline

Tax Consultant

Mega Tax Services
10.2016 - Current

Customer Care Representative

Silverleaf Resort
03.2009 - 09.2015

High School Diploma -

Arlington High School

Associate of Applied Science - Medical Social Work

Everest Institute
Marva Johnson