Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mckinsey Green

Greenville,NC

Summary

Results-oriented professional with extensive experience in customer service and sales, specifically at Cracker Barrel. Thrives in fast-paced environments, showcasing exceptional problem-solving skills and proficiency in POS systems. Instrumental in driving notable improvements in customer satisfaction and operational efficiency through innovative solutions and active listening techniques. Strong background in food service, specializing in efficient order management and exceptional customer service. Ensures smooth operations and timely delivery in a fast-paced environment. Highly adaptable team player focused on achieving results and meeting customer expectations. Skilled in multitasking, communication, and problem-solving. Reliable customer service professional with attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker who assists fellow employees in completing tasks.

Overview

6
6
years of professional experience
1
1
Certification

Work History

To-Go Specialist

Cracker Barrel
05.2024 - 07.2024
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Reduced wait times for customers, prioritizing timely food preparation and packaging.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Streamlined to-go operations, implementing an organized system for tracking orders.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.

Cashier

Boot Barn
09.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Server

Hwy 55 Burgers, Shakes & Fries
07.2023 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Cashier/Customer Service

Sheetz
06.2023 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.

Beauty Advisor/Cashier

Belk
04.2023 - 06.2023
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.

Stock Clerk

Moog, Inc
01.2022 - 01.2023


  • Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
  • Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
  • Improved product availability by swiftly restocking shelves and displays as needed.
  • Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Conducted inventory and restocked items throughout day.
  • Increased overall efficiency by cross-training in various departments to support team members during peak periods or absences.

Front Desk Receptionist

Best Western
12.2021 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.

Waitress

Wild Wing Cafe
08.2021 - 11.2021
  • Took food and drink orders
  • Prepared lunch and dinner
  • Served meals
  • Checked on guests frequently
  • Bussed tables
  • Handled money
  • Swept, mopped, and prepared for guests
  • Handled 20 tables daily
  • Greeted guests
  • Worked at a restaurant and bar
  • Managed cash, check, credit orders
  • Cleared tables
  • Maintained a clean work area
  • Handled alcohol/ made alcoholic beverages
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Cashier/Hostess/Server

Zoes Kitchen, Inc. / CAVA
05.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier

Ingles Markets
11.2019 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Tractor Supply Company
08.2019 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Waitress

BROTHERS RESTAURANT
06.2019 - 08.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Animal Shelter Volunteer

Valley River Humane Society
09.2018 - 05.2019
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
  • Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.

Education

High School Diploma - General High School Curriculum

Oaks Academy
Marble, NC
05-2019

Skills

  • Customer service

  • Makeup Application

  • Kennel Experience

  • Salesforce

  • POS

  • Catering

  • Animal Care

  • Restaurant Experience

  • Food Preparation

  • Serving Experience

  • Host/Hostess

  • Retail Sales

  • Cooking

  • Cleaning Experience

  • Cashiering

  • Bartending

  • Kitchen Experience

  • Merchandising

  • Strong multitasking

  • Phone Etiquette

  • Initiative-taking

  • Quick Learner

  • Goal-Oriented

  • Flexibility

  • Complaint resolution

  • Customer Service

  • Problem-solving abilities

  • Active Listening

  • Critical Thinking

  • Data Entry

  • Customer Relations

  • Problem Resolution

Certification

  • ServSafe
  • Food Handler Certification
  • Driver's License

Timeline

To-Go Specialist

Cracker Barrel
05.2024 - 07.2024

Cashier

Boot Barn
09.2023 - 10.2023

Server

Hwy 55 Burgers, Shakes & Fries
07.2023 - 08.2023

Cashier/Customer Service

Sheetz
06.2023 - 07.2023

Beauty Advisor/Cashier

Belk
04.2023 - 06.2023

Stock Clerk

Moog, Inc
01.2022 - 01.2023

Front Desk Receptionist

Best Western
12.2021 - 01.2022

Waitress

Wild Wing Cafe
08.2021 - 11.2021

Cashier/Hostess/Server

Zoes Kitchen, Inc. / CAVA
05.2021 - 08.2021

Cashier

Ingles Markets
11.2019 - 05.2020

Cashier

Tractor Supply Company
08.2019 - 10.2019

Waitress

BROTHERS RESTAURANT
06.2019 - 08.2019

Animal Shelter Volunteer

Valley River Humane Society
09.2018 - 05.2019

High School Diploma - General High School Curriculum

Oaks Academy

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Mckinsey Green