Performs a variety of investigative duties to assist the Enterprise with compliance of the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), USA PATRIOT Act, and other AML program requirements
Responsible for investigating transactional data to prevent and report money laundering, terrorist financing (ML/TF), and other illicit activities
Review daily tasks, perform independent analysis, and quality control to determine activity that should be escalated for potential suspicious activity reporting
Composes narratives to document potentially suspicious activity for reporting purposes and creates reports based on available information related to the investigation
Research and resolve alerts, conduct moderate-to-complex investigations within the system, and evaluate transactional risk levels
Reviewing SAR form narratives for completeness and accuracy and making necessary edits as needed
Review client transaction activity, client file review, conducts due diligence searches and metrics
Assist in 314b information sharing responses, collaborating across departments to compile accurate and compliant information.
Treasury Operations Fraud Officer
Goldman Sachs & Co- Dallas TX
02.2021 - 09.2023
Investigate and resolve exceptions related to cash settlement and payment execution
Liaise with vast network of agent banks to trace payments, resolve queries, exceptions, or issues
Daily operations and activities including transaction processing, settlement confirmations, bank account reconciliation and reporting
Assessment of customer profiles and client data to identify whether activity is consistent with typical purchasing/payment activity, including Acceptable Use Policy adherence and Know Your Customer efforts
Conducting comprehensive AML investigation reviews which includes analyzing transaction information, reviewing customer data, researching open source and media checks, and based on this research, making a recommendation for either Suspicious Activity Reports (SAR) or no SAR
Timely settlements of payments, account reconciliation, managing the global cash pooling process and KPI reporting
Creating and maintaining documentation on processes, policies, to ensure compliance to business requirements
Collaborating with cross federation teams and across the globe to manage firms cash payments and receipts
Engaged in projects and task forces to develop procedures that facilitate regulatory requirements and operational changes
Conduct User Acceptance Testing (UAT) for system enhancements and documents work product.
Fraud Analyst
Bank of America - Fort Worth, TX
01.2020 - 01.2021
Investigated and analyzed the causes, methods and process of fraud activities and generated fraud prevention reports
Analyze customer activity and transactions to identify potentially suspicious behavior
Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type
Has the ability to complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity
Conducted in-depth investigations of flagged transactions and accounts including origin investigations, validating transactions and account reconciliation
Review client trading activity, client file review, conducts due diligence searches and metrics
Canceled fraudulent or highly suspicious transactions and activity
Identified, improved, and analyzed customer experience in the customer lifecycle to drive product roadmap initiatives and update.
Sanctions Analyst
Gapbridge micro finance bank
02.2018 - 06.2019
Establishing case investigations for the relationships identified through the customer risk scoring review process
Adhering to Bank policies and procedures
Work collaboratively with other teams within the bank to ensure compliance with AML regulations
Identifying and reporting potential suspicious activity to the AML Officer
Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
Stay up-to-date with AML regulations and industry trends
Undertake thorough examinations of flagged activities, maintaining detailed records and intensifying scrutiny where necessary.
Client Services
Wellsfargo Bank - Westlake, TX
10.2016 - 01.2018
Correspond with clients to complete new accounts, funds transfer and resolve all client service challenges
Worked with cross-functional teams to resolve customer issues
Engaged with customers, responding to inquiries and providing product and service level guidance
Reviews customer accounts for possible fraudulent account activity
Established and implemented processes designed to build and maintain customer relationships, as well as improve customer service
Performed executive level support functions including ad hoc correspondence and running reports
Monitored customer usage metrics to identify potential opportunities and improve customer outcomes.