Summary
Overview
Work History
Skills
Timeline
BusinessAnalyst
Trisha Caviness

Trisha Caviness

Conroe,TX

Summary

Dynamic and results-driven professional with a proven track record at Jersey Mike's Subs, excelling in customer service and conflict resolution. Adept at training and mentoring team members while maintaining high standards of cleanliness and organization. Recognized for enhancing team performance and achieving operational goals through effective communication and collaboration.

Overview

2
2
years of professional experience

Work History

Team Member

Culver’s
05.2024 - Current
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Monitored and verified merchandise for proper prices and labels.

Party Planner

Skate Center
11.2024 - 05.2025
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Trained and supervised event staff to complete tasks on time.
  • Developed creative themes for events and created related activities to engage attendees.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Managed inbound and outbound phone calls to book parties and events, demonstrating excellent phone etiquette and strong written communication skills for email correspondence.
  • Hosted parties and skating sessions, promoting and selling various party packages to interested customers.

Shift Lead

Jersey Mikes Subs
06.2023 - 08.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served consistent portions following recipes and control standards.

Skills

  • Cleaning
  • Complaint resolution
  • Lift number pounds
  • Customer service
  • Teamwork and collaboration
  • Organizing work stations
  • Collaboration and teamwork
  • Money handling
  • Continuous development
  • Attention to detail
  • Budgeting and finance
  • Training and mentoring
  • Relationship building
  • Goal setting and achievement
  • Adaptability and flexibility
  • Expert in software
  • Positive attitude
  • Data entry
  • Call center operations
  • Conflict resolution
  • Task prioritization
  • Hospitality and accommodation
  • Social media expertise
  • Workflow optimization
  • Computer skills
  • Creativity and innovation
  • Following instructions
  • Quality inspections
  • Willingness to learn
  • Team building
  • Clear communication
  • Cash handling

Timeline

Party Planner

Skate Center
11.2024 - 05.2025

Team Member

Culver’s
05.2024 - Current

Shift Lead

Jersey Mikes Subs
06.2023 - 08.2024

Similar Profiles

CREATE PROFILE
Trisha Caviness