Amelia Siebert
Phoenix,AZ
Summary
Highly motivated and dependable employee with exceptional success as a Special Services and Sales Associate. Skilled in communicating with customers and coworkers alike. Offering 2 and a half years of experience in retail and exemplary sales ability.
Overview
4
4
years of professional experience
Work History
Special Services Associate
Home Depot
Chandler, AZ
03.2021 - Current
- Responding to telephone inquiries, providing quality service to customers inquiries regarding order status, phone sales, retrieving customer data, and product availability.
- Managed over 50 customer interactions per day, through in-person inquiries or phone calls.
- Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
- Creating leads for the home services offered
- Operated cash register and assisted co-workers with complex transactions such as Special Orders and returns
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction, using a POS system.
- Operated equipment such as pallet jacks to retrieve online orders.
- Working BOSS orders, printing order slips and picking products and staging products for customer pick-ups.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Supported loss prevention goals by monitoring shopper behavior.
Customer Service Representative
JCPenney
Chandler, AZ
10.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Placed and returned online orders
Sales Associate
JCPenney
Chandler, AZ
11.2019 - 08.2021
- Aided in exceeding daily goal of credit card applications
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
High School Diploma -
Primavera Online School
Maricopa, AZSkills
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- POS Software
- Merchandise Receiving and Handling
- Building Customer Relationships and Loyalty
- Merchandising and Display
Hobbies
I love animals, and was aspiring to become a veterinarian at a very young age. I also love to cook, draw, go to the gym and travel.
Additional Information
I will be attending SWINA to become a licensed esthetician later this year.
Timeline
Special Services Associate
Home Depot
03.2021 - Current
Customer Service Representative
JCPenney
10.2020 - 08.2021
Sales Associate
JCPenney
11.2019 - 08.2021
High School Diploma -
Primavera Online School
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