(Customer Care) Health and Life Insurance
Self Employeed
Omaha , Nebraska
10.2021 - Current
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Answered 150 Incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Monitored company inventory to keep stock levels and databases updated
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Proved successful working within tight deadlines and fast-paced atmosphere
- Saved 15% by implementing cost-saving initiatives that addressed long-standing problems
- Handled 150 calls per day to address customer inquiries and concerns
- Used coordination and planning skills to achieve results according to schedule
- Collaborated with team members to achieve target results
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained energy and enthusiasm in fast-paced environment
- Saved 10% by implementing cost-saving initiatives that addressed long-standing problems
- Handled anywhere between 100 and 150 calls per day to address customer inquiries and concerns
