EELY OKONOFUA
Dallas,TX
Summary
Compassionate, service-oriented professional with hands-on experience in home caregiving, elementary classroom support, warehouse supervision, and customer service. Brings clear communication, active listening, organization, and safety awareness to support respectful care, steady operations, and timely problem-solving in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Warehouse Supervisor
Amazon
Dallas, TX
04.2025 - Current
- Coordinated daily warehouse activities to ensure efficient operations, uphold safe work practices, and achieve timely task completion.
- Coached team members, communicated expectations, and maintained consistent performance standards.
- Helped develop and implement workplace safety protocols and reinforce adherence to established procedures.
- Responded to operational issues, prioritized competing demands, and communicated effective solutions in a fast-paced environment.
Substitute Teacher — Elementary Schools
ESS
Dallas-Fort Worth, TX
02.2024 - Current
- Supervised elementary students, fostering a safe and welcoming classroom environment that encouraged student engagement.
- Follow lesson plans and school procedures to maintain continuity of instruction when the regular teacher is absent.
- Communicate instructions clearly, adapt communication to students' needs, and respond calmly to questions or concerns.
- Promote positive behavior, respectful interactions, and an inclusive environment while maintaining appropriate boundaries.
- Coordinated with school staff to address classroom needs and student concerns, ensuring smooth daily operations.
Home Healthcare Caregiver
Home Healthcare Employer
Dallas-Fort Worth, TX
01.2024 - Current
- Provide comprehensive, hands-on care for a bedridden family member, supporting daily living needs, comfort, dignity, and well-being.
- Provide in-home caregiving support, prioritizing comfort, dignity, safety, and daily needs.
- Assist with personal hygiene, bathing, washing, grooming, and daily personal care.
- Build respectful rapport through patient communication, active listening, and reliable assistance.
- Support continuity of care by completing assigned tasks and communicating clearly with the care team.
- Monitored care needs and reported relevant changes or concerns to a family member or supervisor.
- Observed daily needs and communicated relevant changes or concerns to appropriate healthcare professionals or family members.
- Maintain a clean, organized, and safe home setting while following care instructions and daily routines.
- Demonstrate patience, compassion, reliability, and attention to detail while providing consistent, individualized care.
Customer Service Representative (Remote)
Amazon
Texas
05.2023 - 04.2025
- Assessed customer needs, clarified issues, and facilitated timely resolutions.
- Resolved customer concerns regarding returns, reviews, and refunds through professional communication and empathetic problem-solving.
- Monitored customer feedback and provided insights to identify service trends and recurring concerns.
- Prior resume notes promotion to Assistant Manager; confirm official title and dates before listing separately.
Shoe Sales Associate
Dillard's, Inc.
Mesquite, TX
06.2023 - 02.2024
- Assisted customers by identifying needs, answering product questions, and delivering excellent service to enhance shopping experience.
- Processed point-of-sale transactions accurately, contributing to daily sales goals and efficient store operations.
- Collaborated with colleagues and management to organize displays, creating an inviting atmosphere that improved customer satisfaction.
Team Member
Whataburger
Dallas, TX
06.2022 - 07.2023
- Provided courteous service in high-volume environment, managing multiple responsibilities to enhance customer experience.
- Collaborated with team members to facilitate timely service and meet daily operational needs.
- Operated registers and adhered to food preparation, cleanliness, and quality procedures to ensure compliance with standards.
Education
Bachelor's degree - Political Science
Texas A&M University–Commerce
01-2028
Graduate Certificate - CNA, PCT, EKG, Phlebotomy
Legacy Career Institute
Carrollton, TX11-2026
Associate of Arts - Liberal Arts & Sciences
Cedar Valley College
07-2023
Associate of Science -
Tarrant County College
Fort Worth, TXSkills
- Patient-centered support
- Compassionate care
- Patient dignity and respect
- Safety awareness
- Communication and active listening
- Team collaboration
- Observation and reporting concerns
- Time management
- Organization and attention to detail
- Confidentiality awareness
- Following procedures
- Vital signs
- Patient care
- EKG administration
- Medical terminology
- Care coordination
- OSHA regulations
- Infection control
- Calm and level-headed under duress
- Monitoring fluids
- Intake recording
- Pediatric care
- General housekeeping
- Phlebotomy procedures
- HIPAA
- Sample and specimen collection
Personal Information
Driving License: Valid driver's license (prior resume lists validity through 07/31/2031)
Certification
• Certified Nursing Assistant (CNA) | Texas Board of Nursing | State Exam Expected: November 2026
• Patient Care Technician (PCT) | National Healthcareer Association (NHA) | Expected: November 2026
• Certified EKG Technician (CET) | National Healthcareer Association (NHA) | Expected: November 2026
• Certified Phlebotomy Technician (CPT) | National Healthcareer Association (NHA) | Expected: November 2026
• Basic Life Support (BLS) / CPR Certification | American Heart Association | Expected: November 2026
- CPR Certification
- Valid driver's license
- Food Handler Certification - expiration 11/30/2026
- CCA Data Analyst Certification
- TABC Certification - expiration 11/30/2026
VOLUNTEER EXPERIENCE
Community service activities include helping people experiencing homelessness and others in need, organizing food drives, and providing babysitting and bookkeeping support.
Languages
Spanish
Professional
Russian
Limited
Timeline
Warehouse Supervisor
Amazon
04.2025 - Current
Substitute Teacher — Elementary Schools
ESS
02.2024 - Current
Home Healthcare Caregiver
Home Healthcare Employer
01.2024 - Current
Shoe Sales Associate
Dillard's, Inc.
06.2023 - 02.2024
Customer Service Representative (Remote)
Amazon
05.2023 - 04.2025
Team Member
Whataburger
06.2022 - 07.2023
Bachelor's degree - Political Science
Texas A&M University–Commerce
Graduate Certificate - CNA, PCT, EKG, Phlebotomy
Legacy Career Institute
Associate of Arts - Liberal Arts & Sciences
Cedar Valley College
Associate of Science -
Tarrant County College