Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ELFIE EDEN MORENO

Windermere,FL

Summary

With years of experience as Manager, i am known for creating positive workplace culture and high performing teams to create and meet team goals . Great in multi-tasking and Highly effective at keeping operations running smoothly and customers satisfied with high quality and efficient service. An encouraging manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship building skills. I'm passionate with my job because my top priority is my customers satisfaction.

Overview

9
9
years of professional experience
18
18
years of post-secondary education

Work History

Grill Cook

Hilton Grand Vacations
Orlando, Florida
06.2021 - 02.2023
  • Take daily measures to prevent food cross contamination.
  • Cook and prepare food according to corporate standards and guidelines.
  • Responsible for following Food Safety and safety policies at all time.
  • Complies with HACCP policies and procedures.
  • Clean and maintain kitchen equipment regularly.
  • Facilitate and Distribute food with efficiency even in high-volume environment.
  • Follow recipes and some cooking techniques for consistent food quality, presentation and standards.


Shift Leader

Panda Express
Orlando, Florida
07.2019 - 04.2021
  • Deliver superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolve solutions to maintain customer satisfaction.
  • Manage shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Optimize customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluate customer needs and feedback to drive product and service improvements.

Cafe Attendant

Hilton Grand Vacation
Orlando, FL
12.2019 - 04.2020
  • Assist customers with product selection by answering questions about food ingredients and nutritional value.
  • Exceeds customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Display calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Manage multiple tasks in high-volume environment.
  • Adheres to all safety and sanitation standards while preparing and delivering food.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Address guest complaints and resolved issues to promote satisfaction.

Shift Manager

McDonald's Restaurant
Orlando, FL
01.2014 - 07.2019
  • Excel in every store position to regularly backed up front line staff.
  • Train and mentor new employees to maximize team performances.
  • Adhere to company standards and compliance requirements for operations and cleanliness of areas
  • Exercise composure under pressure and in escalated customer service scenarios.
  • Consistently exhibit calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Develop detailed plans based on broad guidance and direction.
  • Maintain positive customer relations & professional demeanor by staying calm when addressing unhappy and angry customers.
  • Define clear targerts and objectives to establish performance goals for employees and provide feedback on methods for reaching those milestones.

Education

Bachelor of Science - Business Management, HRM And Tourism

La Consolacion College
Manila, Philippines
06.1994 - 03.1998

High School Diploma -

St. Joseph High School
Manila Philippines
03.1990 - 06.1994

St. Joseph High School
Manila Philippines
03.1984 - 06.1994

Skills

  • Safe Food Handling and sanitation
  • Meeting Production Goals
  • Excellent Customer service
  • Coordination and Organization
  • Multi-Tasking and Initiative
  • Dependable and Cooperative
  • Provides Guest Satisfaction
  • Concise Time Management
  • Team Oriented/Team Player
  • Complex Problem-Solving
  • Continuous Improvements
  • Effective Workflow Management
  • Listening and communication skills
  • Inventory and Supply Management
  • Handling Customer Complaints

Accomplishments

  • 2019 Manager of the Year
  • 2018 Manager of the Year
  • 2016 Best Employee of the Year
  • 2015 Voice Superstar of the Year
  • 2015 Best Employee of the Year
  • 2014 Best Employee of the Year

Timeline

Grill Cook

Hilton Grand Vacations
06.2021 - 02.2023

Cafe Attendant

Hilton Grand Vacation
12.2019 - 04.2020

Shift Leader

Panda Express
07.2019 - 04.2021

Shift Manager

McDonald's Restaurant
01.2014 - 07.2019

Bachelor of Science - Business Management, HRM And Tourism

La Consolacion College
06.1994 - 03.1998

High School Diploma -

St. Joseph High School
03.1990 - 06.1994

St. Joseph High School
03.1984 - 06.1994

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ELFIE EDEN MORENO