Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eepsha Singh

Milpitas,USA

Summary

Innovative and results-driven IT professional with over a decade of expertise in streamlining data operations and business processes for enhanced efficiencies. Currently leading digital transformation initiatives and transitioning dynamic skills in data engineering and analysis towards business analysis and stakeholder management. Collaborative communicator skilled in synthesizing complex quantitative information and fostering productive interactions with colleagues and clients across enterprises. Excellent logical, analytical, problem solving and debugging skills, with strong ability to quickly comprehend business processes and problems to effectively develop technical solutions. Passionate about data visualization and analytics. Experience in leadership of Onshore and Offshore teams (peak team size of 30)

Overview

12
12
years of professional experience

Work History

Senior Business Analyst

iOpex Technologies
San Jose, CA
11.2023 - Current
  • Lead end-to-end business analysis for document digitization initiative, working closely with ServiceNow’s DT Contract Lifecycle Management team
  • Delivered intelligent automation solutions achieving 97%+ accuracy in document processing and 50% efficiency improvement in manual workflows
  • Conduct comprehensive requirements gathering sessions with cross-functional stakeholders to understand business needs and translate them into technical specifications
  • Manage stakeholder relationships across multiple departments, ensuring alignment between business objectives and technical implementation
  • Collaborate with technical teams to design and develop custom applications on ServiceNow platform leveraging advanced machine learning technologies including OCR and NLP capabilities
  • Coordinate cross-functional teams specializing in AI/ML implementation, ensuring business requirements align with technical feasibility and solution architecture
  • Oversee technical solution development incorporating machine learning algorithms for document processing and intelligent automation
  • Performed comprehensive functional testing of document conversion workflows, data extraction pipelines, and Excel template generation to ensure seamless integration with various systems
  • Facilitate requirements workshops and documentation sessions, creating detailed functional and technical specifications for ML-driven solutions
  • Coordinate project deliverables and timelines, ensuring successful delivery of intelligent document processing solutions
  • Client: ServiceNow, Inc.

Technical Project Manager

Tata Consultancy Services Ltd.
San Jose, CA
07.2022 - 11.2023
  • Developed project plans, including defining project scope, objectives, deliverables, and timelines.
  • Monitored and tracked project progress, ensuring that milestones and deadlines are met.
  • Led end-to-end migration of data from Teradata to Google BigQuery, ensuring a seamless transition to a cloud-based data warehousing solution
  • Developed and executed comprehensive data migration strategies, using ELT processes, ensuring the accuracy, completeness, and integrity of data during the transition
  • Successfully migrated existing Informatica mappings to dbt models, transforming the data integration processes and optimizing data transformation within the data warehouse
  • Collaborated closely with cross-functional teams, including data analysts and stakeholders, to understand data requirements, design efficient data models, and implement schema structures in BigQuery
  • Conducted extensive testing and validation of the migrated data using Pelican tool, comparing the results with the source Teradata system to ensure data accuracy and consistency.
  • Provided technical guidance and support to stakeholders throughout the migration process, resolving any issues, addressing concerns, and delivering timely solutions
  • Documented the migration process, including design decisions, technical specifications, and troubleshooting procedures, ensuring knowledge transfer, and facilitating future migrations.
  • Client: Cisco Systems, Inc.

Senior Data Engineer

Tata Consultancy Services Ltd.
Bengaluru, India
10.2018 - 06.2022
  • Worked as offshore technical lead, providing leadership and guidance to project team members, ensuring clarity of roles and responsibilities.
  • Defined and managed project scope, ensuring that all requirements are captured and properly documented.
  • Developed database objects, including tables, views and materialized views using SQL in Hive and Snowflake.
  • Played key role in migrating existing Hadoop objects into Snowflake environment.
  • Identified and tracked project risks throughout the project lifecycle and developed risk mitigation strategies to minimize potential risks.
  • Tested the data in the snowflake objects to make sure the migrated data is matching the source.
  • Successfully migrated existing Informatica mappings to dbt models and developed new models, transforming the data integration processes and optimizing data transformation within the data warehouse
  • Performed system analysis, documentation, testing, implementation, and user support for platform transition.
  • Client: Cisco Systems Inc.

Data Analyst

Tata Consultancy Services Ltd.
Bengaluru, India
07.2014 - 10.2018
  • Gathering and documenting user requirement to automate business processes to eliminate redundant and inefficient processes and practices.
  • Understand existing business and application functionalities and the security aspects associated to it before enhancement or change request or integrating a new module with the existing application.
  • Built data models and analytical frameworks for key business initiatives including Net Promoter Score calculations, Customer Heat Map dashboards, Avoidable Returns Merchant Authorization (ARMA) analysis, and predictive analytics algorithms using SQL and data visualization tools.
  • Interpreted data and translated ad hoc requirements and requests to deliver relevant and impactful results.
  • Developed database objects, including tables, views, etc using SQL.
  • Developed tableau data visualizations using cross tabs, heat maps, scattered plots, line graphs, pie charts, bar chart, etc.
  • Monitored and troubleshot data source systems for data flaws and errors and upstream data issues.
  • Identified and documented project constraints, assumptions, business impacts, risks, and scope exclusions.
  • Client: Cisco Systems Inc.

Production Support Analyst

Tata Consultancy Services Ltd.
Bengaluru, India
03.2013 - 06.2014
  • Client: John Wiley & Sons, Inc.

Education

B.E. - Electrical and Electronics Engineering

MVJ College of Engineering
Bengaluru, Karnataka, India
06.2012

Skills

  • SQL (Snowflake, Google BigQuery, Apache Hive, Teradata, Oracle)
  • Data integration (Dbt Cloud, Informatica)
  • Data visualization (Tableau)
  • Programming (Python)
  • Data analysis
  • Data warehousing
  • Agile methodology
  • Interpersonal communication
  • Project management (Jira, Rally)
  • Team collaboration
  • Troubleshooting and quality assurance

Timeline

Senior Business Analyst

iOpex Technologies
11.2023 - Current

Technical Project Manager

Tata Consultancy Services Ltd.
07.2022 - 11.2023

Senior Data Engineer

Tata Consultancy Services Ltd.
10.2018 - 06.2022

Data Analyst

Tata Consultancy Services Ltd.
07.2014 - 10.2018

Production Support Analyst

Tata Consultancy Services Ltd.
03.2013 - 06.2014

B.E. - Electrical and Electronics Engineering

MVJ College of Engineering

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