Eetiah Edwards-Francois
Customer Service Representative
Brooklyn,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Paraprofessional Educator
DOE
Brooklyn, NY
11.2021 - Current
- Provided support to help students with special needs learn and grow.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Provided support during classes, group lessons and classroom activities.
Customer Service Representative
Edison Home Health Care
Brooklyn, NY
10.2018 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
FedEx
Brooklyn, NY
05.2006 - 02.2008
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
Associate of Arts - Business Administration And Management
BMCC
199 Chambers Street05.2023
High School Diploma -
Saint Joseph High School
80 Willoughby Street05.1995
Skills
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Electronic Grading Software
- Positive Learning Environment
- Data Entry and Maintenance
- Call Controlling
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Order and Refund Processing
- Courteous with Strong Service Mindset
Certification
- Certified Assistant Teacher, DOE - 2021
- Certified Life Coach, IAP Collage - 2020
- NY State Chaplain License - 2011-Present
- Certificate Child Abuse Identification And Reporting 2021
- Certified in Dignity For All Student 2021
- NYCDOE Substitute Paraprofessional Training Workshop 2021
- Certificated in Schools Against Violence In Education 2021
Timeline
Paraprofessional Educator
DOE
11.2021 - Current
Customer Service Representative
Edison Home Health Care
10.2018 - 11.2021
Customer Service Representative
FedEx
05.2006 - 02.2008
Associate of Arts - Business Administration And Management
BMCC
High School Diploma -
Saint Joseph High School