Summary
Overview
Work History
Education
Skills
Timeline
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Denise Miller

Lenexa,KS

Summary

Seeking customer support role with 10 years of experience in operational oversight, team leadership, and customer engagement. Excelled in mentoring staff, optimizing workflow, and managing customer transactions. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

8
8
years of professional experience

Work History

Package Handler

Amazon
Olathe
05.2024 - Current
  • Facilitate the precise and timely processing of packages using established stowing and picking methods.
  • Manage inventory organization to support efficient operational progression.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Checked all outgoing shipments to ensure accuracy of contents.

Patient Access Team Lead

AssistRx
Leawood
02.2021 - 04.2024
  • Implemented and enforced clear performance standards, providing mentorship to team members to support professional development and maintain high-quality outcomes.
  • Conduct benefit investigations for patients by making outbound phone calls to payers to verify patient insurance benefit information, navigate complex reimbursement barriers, and seek resources to overcome the barriers.
  • Identify any coverage restrictions and details on how to expedite patient access.
  • Document and initiate the prior authorization process and claims appeals.

Supervisor Care Coordinator

OPTUM/UHG
Overland Park
02.2018 - 08.2022
  • Review and approve care plans, ensuring they meet clinical guidelines, patient needs, and organizational standards
  • Support care coordinators in addressing patient concerns, navigating healthcare systems, and accessing necessary resources
  • Act as a liaison between the care coordination team and other departments within Optum, ensuring alignment with broader organizational goals.

Assistant Manager

LendNation
Shawnee
03.2016 - 02.2021
  • Managed customer transactions, processed loan applications, and followed up on overdue payments.
  • Prepare and submit accurate reports on daily operations, sales, and financial activities to the Branch Manager.
  • Review loan applications for accuracy and compliance with company policies and regulatory requirements.
  • Conducted regular performance reviews for employees to identify areas of improvement.

PSE Mail Processing Clerk(Seasonal)

United States Postal Service
Shawnee
06.2017 - 01.2021
  • Utilized pallet jack for the efficient handling and sorting of heavy mail and parcel sacks, ensuring accurate distribution to appropriate destinations.
  • Recorded shipment details into spreadsheet software and monitored customer orders through online tracking systems, maintaining data integrity and order accuracy.
  • Scanned documents into a digital format for archiving.
  • Maintained records of outgoing mail items.

Education

High School Diploma -

Hickman Mills Highschool
Kansas City, MO
05.1998

Skills

  • Microsoft Office
  • Medication Administration
  • EMR Systems
  • Software Troubleshooting
  • Data Entry
  • ICD-10
  • Salesforce
  • Zendesk
  • Medical Terminology
  • Conflict Resolution
  • Multitasking
  • Team Leadership
  • Performance Management
  • EHR Systems
  • Customer Service Expertise
  • Computer Literacy

Timeline

Package Handler

Amazon
05.2024 - Current

Patient Access Team Lead

AssistRx
02.2021 - 04.2024

Supervisor Care Coordinator

OPTUM/UHG
02.2018 - 08.2022

PSE Mail Processing Clerk(Seasonal)

United States Postal Service
06.2017 - 01.2021

Assistant Manager

LendNation
03.2016 - 02.2021

High School Diploma -

Hickman Mills Highschool

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Denise Miller